Operations Administrator

We currently have a fantastic opportunity available for a full‑time Administrator to join our Operations team at our Gold Coast Branch. $29.70/hr + super Full‑time, permanent role Great team environment Work close to home Career growth opportunities within our wider group Duties We’re seeking a proactive and detail‑oriented Operations Administrator to support our depot operations. This role plays a key part in maintaining efficient freight management processes, ensuring accuracy, safety, and exceptional communication across the network. Key Responsibilities Support and promote a strong safety culture across all operational activities. Investigate and resolve missing or damaged freight enquiries, maintaining effective communication with branches and ensuring located freight is delivered promptly. Work closely with Customer Service and Operations teams to proactively minimise freight discrepancies and damage incidents. Manage and resolve outstanding freight queries, including preparing discrepancy reports and providing photographic documentation when required. Oversee the re‑packing of damaged freight to ensure quality and compliance with company standards. Coordinate freight re‑directions and returns efficiently to support customer satisfaction and limit DIFOT impacts. Maintain high levels of scanning accuracy and data integrity across all freight movements. Provide back‑up support for key depot roles during breaks or staff absences to ensure continuous operational coverage. About You Strong attention to detail with excellent organisational and problem‑solving skills. Effective communicator with the ability to liaise across multiple departments. Previous experience in transport, warehousing, or administrative support roles (preferred). Confident in working independently while contributing to a collaborative team environment. Commitment to upholding workplace safety and operational excellence. Sound geographical knowledge of Gold Coast and surrounding areas. Willing to undertake a Police Check and Drug & Alcohol test. Join a team that delivers excellence every time At Border Express, we’ve been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we’re raising the bar higher than ever before. We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities. We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference. At Border Express, we’re not just moving freight – we’re moving boundaries. Join us. Border Express is proud to be a division of Freight Management Holdings (FMH). Unlock job insights Salary match | Number of applicants | Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Operations Administrator? Do you have a current Police Check (National Police Certificate) for employment? Do you have experience working with logistics, freight & delivery services? Which of the following Microsoft Office products are you experienced with? Do you have experience in administration? #J-18808-Ljbffr