Service Support Consultant

vor 3 Wochen

Council of the City of Sydney, Österreich Citrus Group Vollzeit

Our client is a prominent betting agency in Australia, currently expanding its operations. We are looking for individuals who can deliver exceptional service and thrive in a fast‑paced environment. This role involves working in a high‑volume call centre, making it ideal for candidates who excel in dynamic settings. Based in Granville, the call centre is at the forefront of bringing to life our purpose – “Excitement with Integrity”. This contact centre role is pivotal in supporting our venue partners across core business operations. On‑job training will be provided to bring you up to speed with all our products. Experience working in the gaming industry is essential. Hospitality experience with poker machines and other gambling machines is highly regarded. Call centre experience is highly desired. Strong background in customer service, resilience and enthusiasm. What you’ll do Answer inbound calls and web chats, meeting measured KPI’s focusing on quality of service. Support venue partners with various tasks associated with maintaining products, services & facilities. Answer calls in a timely and efficient manner. Deliver an exceptional customer service experience to all customers. Handle escalations, provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution. Maintain accurate records of venue calls. Comply with confidentiality and privacy policies. Identify opportunities to improve administrative processes to enhance customer experience and/or drive efficiency. What’s in it for you? Industry‑competitive wage which exceeds award rate. Outstanding opportunity to work in a great team environment, further develop customer service experience and learn more about the gaming and entertainment industry. Hybrid work model following the client’s Work from Home (WFH) policy, allowing flexibility for remote work once you work independently and competently. Team activities including lunches and office events. Granville‑based location with free onsite parking and a 2‑minute walk from public transport. Dynamic and friendly office environment with opportunity for quick career advancement. Role Details Casual position. Operational hours are between 10am – 7pm, 7 days a week. Rotating roster is provided 4 weeks in advance. You must be available to work a rotational roster between the operating hours. Shifts may include starting at 10am or ending at 10pm or as determined by business needs. Your days and hours of work each week will be determined by business needs. As this position involves working within the gaming industry, successful candidates will undergo a full probity check. If you’re interested in joining this fantastic team, APPLY now to learn more about this exciting opportunity #J-18808-Ljbffr

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