Information & Retail Support Assistant

Information & Retail Support Assistant (Clerk General Scale) 3x casual opportunities - roles likely to commence at beginning of February 2026 Roles are based in Port Macquarie Package includes hourly rate of $20.08 to $39.30 plus casual loading and employer contribution to superannuation Do you want your work to make a difference for NSW Working to protect the states environment and heritage. About the role Exciting opportunities to join our team as a casual at the Sea Acres Rainforest Centre in Port Macquarie. These roles are responsible for providing professional customer service at the Visitor Centre and visitor information on all aspects of national parks and the local region. Responsibilities include processing bookings, collection, and reconciliation of park entry fees and retail/merchandise sales. This role will be on a casual basis with a 7‑day rotating roster and includes working weekends, public holidays and peak periods such as school holidays and long weekends. About You Experience in providing quality and courteous customer service in a professional manner; often dealing with simultaneous demands; requiring sound time management and the ability to be flexible particularly during high visitation times. Having worked in retail or hospitality previously, working directly with customers and supporting/resolving queries with an ability to problem‑solve and enjoy building rapport. Good communication skills to engage with customers, stakeholders, volunteers and staff across multiple teams and deliver accurate concise information. Demonstrated ability to work autonomously and to make decisions using initiative and within agreed procedures and policies. Demonstrate good cash handling skills and point of sale transaction experience. Essential requirements A Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012. Understanding of and a commitment to the aims of the National Parks & Wildlife Service including a sound appreciation of natural and cultural heritage conservation issues. Experience in cash handling procedures, stock control and ordering. Experience in computers and using word processing and spreadsheets. Current drivers licence. This role may involve weekend work. This is a shift‑based role under the Crown Employees (Conditions of Employment) Public Service Award. For more information read the full Role Description: Information and Retail Support Assistant. Who we are The Department of Climate Change Energy, the Environment and Water (DCCEEW) works to protect the states environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy powered by affordable, reliable and clean energy. DCCEEW conserves and protects the states natural environment, manages the NSW national park estate, and ensures sustainable management of water resources across the state. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you Accrued days off in addition to Annual Leave Corporate wellbeing programmes including the Fitness Passport Learning and development opportunities including in‑house training. To Apply If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role. Please also note to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles you need to hold a valid visa giving you permission to work in Australia as required by the role. Applications close: Tuesday 2 December 2025 at 11.55pm. Please note that interviews are scheduled to take place during the first two weeks of January 2026. Should you require further information about the role please contact the Hiring Manager Ann Walton via email or telephone. A recruitment pool may be created for casual opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work and thrive for everyone. Looking for more information or assistance in applying Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability. Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process please contact our Talent Acquisition Team by emailing or contacting Vithiya Yogarajah on the provided contact details (please mention reference number ). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team. #J-18808-Ljbffr