Service & IT Support Coordinator

vor 3 Wochen


Lismore City Council, Österreich FXBC Northern Rivers Vollzeit

FXBC Northern Rivers is a locally owned business, located in Lismore NSW and is a leader in Document Management and Multi Function Office/Production devices. We sell and service Photocopiers and Printers and offer a range of Document Solutions to customers throughout the Northern Rivers. About the role We are looking for a Service & IT Support Coordinator to work in our Lismore head office to assist our friendly team. We require someone who understands that in a small team environment they will need to be flexible, and that every day will present new challenges. The successful applicant will have a high attention to detail, a positive work ethic and can-do attitude. Daily Responsibilities Provide first-level phone support for printing, scanning, and networking issues Troubleshoot basic IT and connectivity faults with customers (Windows, macOS, MFDs) Taking and allocating service jobs to field technicians and monitor job progress. Process warranty and service claims Handle general service administration and customer updates What you’ll need Good understanding of office IT systems, networks, and printers Clear communication skills and a calm phone manner Solid organisation and attention to detail Ability to prioritise and juggle multiple tasks Willingness to help out in the warehouse when needed. Nice to have Previous experience in an IT Support or Service Admin role. Knowledge of Fujifilm / Fuji Xerox devices Valid Australian Driver Licence How to apply Send your resume and a short note about why you’d be great at this role to **********@fxbcnr.com.au – or apply via Seek. #J-18808-Ljbffr



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