Customer Service Supervisor
Vor 2 Tagen
Craigie Leisure Centre is a premier facility within the City of Joondalup and one of Western Australia’s largest multi-purpose leisure destinations. Known for its modern facilities and high-quality programs, the centre offers fitness, aquatic, sports and family recreation services. Our team is committed to delivering outstanding experiences to the community, and we are seeking an enthusiastic, customer-focused individual to join our team. Customer Service Supervisor – Part Time Salary: $75,246 per annum pro rata Hourly rates: M‑F $33.08 / SAT $41.89 / SUN $43.80 Permanent part time position of 25 hours per week Plus up to 15% superannuation (conditions apply) Located at Craigie Leisure Centre Ref No: 25-125 We have an exciting opportunity for a Customer Service Supervisor to join our team at Craigie Leisure Centre. In this role, you will oversee customer service operations, ensuring members and visitors receive a high-quality experience. You will provide leadership and support to Customer Service Officers, manage reception operations, resolve customer issues, and maintain efficient administrative processes. This position also involves promotion of the centre’s services, monitoring customer service systems, and contributing to the success of our retail shop. Your covering letter will need to address the following key criteria: Proven ability to manage customer service operations and administrative processes effectively, including optimising service delivery, overseeing daily workflows of the reception area and ensuring compliance with internal policies to maintain high operational standards. Experienced in conflict resolution, handling challenging situations calmly and professionally, and fostering collaboration through clear communication. Comprehensive knowledge of customer service principles, point-of-sale systems, and leisure management software, enabling efficient service delivery and streamlined operational processes in high-volume environments. Proven ability to monitor and maintain retail stock levels, while supporting sales performance tracking, inventory management, and stock order processing to achieve financial targets. Further information can be obtained by calling Bernice Lehman, Customer Experience Supervisor on . To apply, please click on the “Apply” button above, and submit your resume and a covering letter online via the City recruitment portal, addressing the above criteria. Applications close at 11.55pm on Wednesday 17 December 2025. The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position. All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed. JAMES PEARSON Chief Executive Officer Canvassing of Elected Members will disqualify applicants. #J-18808-Ljbffr
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