Customer Administration Manager

Customer Administration Manager Are you ready to take your administration and customer service expertise to the next level? Satara Australia, a leading designer furniture company, is seeking a talented, hands on Customer Administration Manager to play a pivotal role in supporting our sales and operations team to deliver customer service delivery across our national customer base. Why Join Us Elevate Your Career: Become an essential member of our Head Office team, stationed at our impressive Flagship Moorabbin showroom. Your expertise will directly impact our national business's growth and sustainability in the ever‑evolving designer furniture industry. Integral Role: Embrace a pivotal role encompassing customer sales support, financial administration and delivery co‑ordination with freight partners. You will play a vital part in ensuring our esteemed customers receive unparalleled service. Dynamic Environment: Immerse yourself in a thriving and fast‑paced industry, working closely with a dedicated team that values excellence and innovation. Your Responsibilities Financial Admin: Accounts Payable and Receivable and Bank Reconciliations Customer Engagement: Provide exceptional care to our valued customers, promptly addressing inquiries and offering product selection and delivery guidance and timely issue resolution. Order and Delivery Coordination: Manage the end‑to‑end process, from generating and processing sales orders and quotes to coordinating seamless product deliveries and ongoing support. Administration Mastery: Showcase your organisational and multitasking prowess by providing efficient management of sales and delivery administration. Logistics Liaison: Cultivate relationships with our freight companies and other supply partners to ensure efficient and effective service delivery. Showroom and Warehouse Collaboration: Collaborate with showroom and warehouse operations, ensuring a seamless customer experience. Team Coordination: Work closely with the supply chain, creative and interstate sales teams to drive success. Issue Resolution: Demonstrate your problem‑solving finesse in addressing customer service concerns. What You Bring Financial Admin Experience: Experience with invoicing & bank reconciliations. Enthusiasm: Your drive and energy will make a positive impact to team dynamics. Multitasking Marvel: Proficiently handle various tasks while maintaining exceptional service standards. System Savvy: Experience with inventory management and accounting systems such as Xero. Effective Communication: Showcase impeccable verbal and written communication skills, supported by computer literacy. Attention to Detail: Your keen eye for detail ensures accuracy and precision in all tasks. Reliable Professionalism: Your trustworthy work ethic and reliability set you apart. Time‑Management Expertise: Exhibit outstanding organisational skills to manage responsibilities efficiently. Customer‑Centric Approach: Deliver outstanding service that leaves a lasting positive impression. Team Player: Thrive in a fast‑paced small team setting, contributing your skills collaboratively. Experience: Bring a minimum of 3 years of relevant experience in a similar role, ideally in the furniture or product related industry. Your Reward Attractive Package: Enjoy a competitive salary package commensurate with your experience. Enjoy staff discounts on our beautiful products. Vibrant Workspace: Work from our stunning showroom at Morris Moor, Moorabbin, surrounded by a lively hospitality and creative hub. Fun Team Dynamics: Join a welcoming and enjoyable team environment where your contributions are valued. If you're ready to embrace this exciting opportunity and shape the future of exceptional customer experiences in this exciting industry, apply now and make your mark with Satara Australia. We appreciate your interest, and please note that only shortlisted candidates will be contacted. Please send your applications to Satara Australia. #J-18808-Ljbffr