Administration Officer

Administration Officer The Royal Melbourne Hospital Full-time ongoing position. Front of House admin role supporting inclusive, person-centred mental health care in our Community Mental Health Team. Supporting leave cover at Waratah and within the City of Melbourne community administrative team, with close transportation links. About The Royal Melbourne Hospital: TheRoyal Melbourne Hospital (RMH) part of the Parkville Precinct and is one of Australia's leading public hospitals, providing a comprehensive range of specialist medical, surgical, and mental health services, as well as rehabilitation, aged care, specialist clinics and community programs. Join the Community Mental Health Team – a dynamic new service within the RMH Mental Health Service (RMH MHS), delivering innovative, person-centred care across Carlton, North Melbourne, and the CBD. As a key member of this team, you’ll be part of an initiative implementing the Open Dialogue Model of Care—a holistic, relationship-focused approach being delivered as part of a translational research project led by the Community and Victorian Collaborative Centre for Mental Health and Wellbeing. This unique team brings together clinical professionals and peer support workers with lived and living experience, ensuring that families, carers, and support networks are engaged from the very start of a person’s journey with the service. About the role: An integral role in providing a positive experience of service to consumers and their carers, family, kin and supporters. You will: Provide excellent person-centred service at front of house and switchboard. Support clinical teams, management and executive with a range of administrative tasks. Assist the service to meet its mandatory reporting obligations. Provide administration assistance to all staff in the service, including but not limited to, arranging interpreters, fleet cars, maintenance requests, room bookings, file requests, data entry, meeting support and appointment bookings. Support the services’ effective use of Digital Health systems, including but not limited to Epic EMR, iPM, CMI/ODS and local databases. Provide support and cover for any tasks or roles within the team where required, including working from different locations within the service. Ensure information is processed in accordance with statutory reporting deadlines. About you: Previous administrative experience within a hospital or health setting. Proficiency in workflow and document management systems (e.g., SharePoint, Outlook, Microsoft Office Suites). Strong organisational and time management skills, allowing you to effectively prioritise tasks, manage competing deadlines, and keep workflows running smoothly. High level of attention to detail, ensuring accuracy and consistency in your work, particularly when handling documentation, reporting, or complex processes. Demonstrate strong critical thinking and problem-solving abilities, approaching challenges with a logical mindset and developing practical solutions that improve efficiency and outcomes. Excellent interpersonal and communication skills. Working knowledge of CMI/ODS, Epic, iPM or similar patient information systems. Benefits of working at the RMH: Salary packaging options, earn up to $12,000 tax free earnings Generous leave entitlements plus monthly ADO’s for full time employees. Discounted gyms and health centre access with Fitness Passport. Fantastic learning and development opportunities. For a full Position Description, please click here. Interested? Click on the apply button Recruitment is ongoing, and interviews may commence as applications are received. Early applications are encouraged as the role may close once filled. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr