It Support Officer

Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation. Role highlights Great opportunity to gain on-the-job training and experience Apply your IT skills and customer service mindset in a dynamic environment Join a collaborative team working on a globally significant astronomy project About CSIRO As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge. Visit CSIRO.au for more information. The opportunity The SKA Observatory (SKAO) is a next-generation radio astronomy facility that will transform our understanding of the Universe. Enabled by cutting‑edge technology, it promises to have a major impact on society, in science and beyond. In Australia, SKAO is collaborating with CSIRO to operate the SKA‑Low Telescope in remote Western Australia, with critical support provided by our Science Operations Centre (SOC) in Perth. As an IT Support Officer, you will play a key hands‑on role in supporting technology‑related activities for the newly established SKA‑Low SOC in Perth. This is a generalist role within the telescope team, working closely with teams in Perth and across SKA‑Low to ensure smooth operations, providing technical support for desktops, networks, and communications systems, as well as assisting with incident resolution and service improvements. You will assist with setting up and maintaining systems, providing helpdesk support, and supporting network and communications technologies. Your work will also include helping with meeting room systems, events, and IT projects that deliver new services and improvements. This is an early‑career position designed for someone who is keen to build a future in IT support – so while a demonstrated interest in IT and strong customer service skills are essential, full training will be provided to help you succeed in this role. We value and respect difference and are committed to building an inclusive culture. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and will prioritise these as part of our conscious inclusion process. We recognise and respect the cultural significance of Wajarri Yamaji Country, where the SKA‑Low telescope is located, and welcome candidates who share our commitment to reconciliation and cultural awareness. If you're passionate about customer service and eager to learn, thrive in a collaborative environment, and want to be part of a globally significant scientific endeavour, this is a great opportunity to grow your career – so we would love to hear from you Your high‑level duties will include Setting up systems and providing ongoing support for software and hardware at desktops and laptops, and other technology‑related activities within the newly established SOC. Providing technical support for wider Information & Communications Technology (ICT) services, including performing incident support and support of communications, network, and presentation technologies. Providing helpdesk support for SKA‑Low staff using SKAO software, including UNIT4. Prioritising, responding to, and actioning issues in the service management queue in relation to services, service improvements, and asset lifecycle management. Adopting service management disciplines such as ITIL and Change Management. Supporting meeting room systems (video conferencing, audio‑visual devices, and control/scheduling systems), and providing support to (sometimes large‑scale) events such as conferences and large meetings where these can be physical, hybrid or virtual. Supporting Lean Agile project delivery of key IT projects delivering new services and improvements to existing systems such as UNIT4. Role particulars Location and office arrangements Perth (Kensington), WA (Whadjuk Noongar Country) Salary AU$61K – AU$73K per annum plus up to 15.4% superannuation Tenure & work schedule Specified Term of 18 months – Full‑time, Part‑time or Job‑share Reference As the successful candidate, you will bring : Essential Completion of Year 12 high school education, with an interest to work towards a formal tertiary qualification in a STEM field (e.g., Information Technology, Computer Science, Software Engineering, or related discipline). Ability to investigate routine problems by identifying and considering the implications of a range of available alternative solutions. Demonstrated experience in a customer service environment. An interest in IT, computing, or a related field. A proven track record as team player showing initiative, self‑motivation, plus an ability and willingness to perform with minimal supervision and follow defined procedures accurately and consistently. Desirable Familiarity with supporting operating systems such as Windows, Mac, or Linux client systems (currently Windows 11), and related Microsoft application technologies. Experience or familiarity with Atlassian ticketing and documentation systems. For full details about this role, please review the Position Description Eligibility Applications for this position are open to Australian / New Zealand Citizens and Australian Permanent Residents. CSIRO is an Equal Opportunity employer working hard to recruit world‑class talent that represents the diversity across our society. As part of our commitment to Aboriginal and / or Torres Strait Islander employment outcomes, preference will be given to Aboriginal and / or Torres Strait Islander candidates who meet the role criteria. CSIRO conscious inclusion practices are intended to constitute a special / equal opportunity / affirmative measure under section 8(1) of the Racial Discrimination Act (Cth). Appointment to this role is subject to provision of a national police check and may be subject to other security / medical / character requirements. If applicable, the successful Aboriginal and / or Torres Strait Islander candidate will be required to provide evidence to confirm that they are an Aboriginal and / or Torres Strait Islander person. Life at CSIRO and flexible work arrangements We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO. Inclusion and belonging Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted. CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award. Child safety CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy. How to apply Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. Applications close 11 January 09:00pm AWST #J-18808-Ljbffr