Medical Reception Manager
vor 3 Stunden
Inner North Medical Clinic – Brunswick East VIC Inner North Medical Clinic is a warm, values‑led team where you’ll do genuinely meaningful work, feel supported to grow, and be proud of the care you help deliver to our local community. Overview of the Role This role would suit a superstar receptionist who’s looking for the next step in their career at a cool medical clinic in Brunswick East. The Reception Manager oversees the day-to-day front desk operations to ensure a welcoming, efficient, and professional experience for every patient. This role leads and supports a vibrant team of receptionists, manages staffing and workflow, establishes clear reception protocols, and continuously improves processes to enhance front office services. The Reception Manager works closely with the Practice Manager and supports doctors, nurses and the broader clinic team as required. Key Responsibilities Lead a fabulous, committed, and vibrant team of receptionists. Recruit, onboard, train, and mentor reception staff. Allocate tasks, prioritise workload, and ensure consistent service standards. Manage staff performance including feedback, coaching, and development conversations. Promote a positive team culture, accountability, and excellent communication. Provide feedback to the team in real time (and through team reviews). Act as a strong autonomous member of the team. Create and manage reception rosters, including break rosters across INMC sites. Ensure adequate coverage at all times (phones, front desk, bookings, clinicians’ schedule demands). Fill breaks and respond to unexpected absences with practical, patient‑focused solutions. Maintain timesheets and support payroll processes (accurate approvals, follow‑ups, corrections). Oversee core reception functions including bookings, answering phones, patient arrivals and general inquiries. Ensure professional greetings and exceptional customer service across all patient interactions. Handle complaints and issue resolution promptly and professionally, escalating where appropriate. Maintain a tidy, welcoming and well‑organised reception area. Request and manage medical records and relevant correspondence as required. Liaise daily with the Practice Manager regarding priorities, staffing, service delivery and clinic needs. Assist the Practice Manager and doctors as required to support smooth clinic operations. Liaise with Medicare as required (e.g., claims follow‑up, troubleshooting, patient billing support, annotating failed Medicare batches). Manage the debtors list, ensure appropriate follow‑up processes and support accounts workflow. Stock ordering, checking and replenishing (including reception and clinic‑facing supplies as directed). Manage reception‑managed accounts or supplies tracking. Create, maintain and improve reception protocols (clear, usable and consistently followed). Explore and implement new efficiencies for the clinic: improve systems, reduce bottlenecks and enhance patient experience. Review and implement best practices to enhance front office services and overall operational efficiency. Monitor budgets and control expenses as required and directed by the Practice Manager. Qualifications Proven experience in a front desk/reception role (healthcare preferred). Prior experience managing people (required). Strong rostering and workflow management capability. Confidence with handling sensitive information discreetly and professionally. Experience in medical practice management or medical clinic operations. #J-18808-Ljbffr
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Medical Administration and Reception
vor 1 Woche
City of Launceston, Österreich Summerdale Medical Practice VollzeitSummerdale Medical Practice – Summerhill TAS We are seeking a dedicated and experienced Medical Administration and Reception professional to join our team at Summerdale Medical Practice, located in Summerhill TAS 7250. This full-time role is integral to the smooth and efficient running of our medical practice, supporting our healthcare providers and...
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Patient Experience Lead
vor 1 Woche
City of Launceston, Österreich Summerdale Medical Practice VollzeitA community-focused healthcare provider in Tasmania is seeking a dedicated Medical Administration and Reception professional. You'll be responsible for greeting patients, scheduling appointments, and maintaining accurate patient records within a supportive team environment. The ideal candidate will have experience in healthcare administration, excellent...
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Dynamic Medical Reception
vor 1 Woche
City of Melbourne, Österreich Dpv Health VollzeitA healthcare service provider is seeking a Medical Administration and Reception Officer to join their team in Melbourne. This role involves providing administrative support and reception duties across their GP Super clinics. The ideal candidate will have experience in customer service, effective communication skills, and the ability to work independently as...
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Reception and Administration Support
vor 3 Wochen
Wollongong City Council, Österreich Bulli Medical Practice VollzeitBulli Medical Practice is looking for an individual with experience in a fast‑paced medical practice to join our team as a Reception and Administration Support Officer. About us We at Bulli Medical Practice pride ourselves on delivering high‑quality, patient‑centred care to our community. Our practice is committed to providing comprehensive healthcare...
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Medical Administration and Reception
vor 3 Wochen
City of Melbourne, Österreich DPV Health VollzeitSeeking Casual Medical Administration and Reception Join a highly engaged, professional, and collaborative team in an industry‐leading, person‑centred community health organisation. Generous NFP salary packaging available (up to $15,900/annum). Great People. Great Careers. Excellent Healthcare DPV Health is a leading healthcare service provider in...
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Medical Administration And Reception
vor 1 Woche
City of Melbourne, Österreich Dpv Health VollzeitSeeking Casual Medical Administration and Reception Join a highly engaged, professional, and collaborative team in an industry-leading, person-centred community health organisation. Generous NFP salary packaging available (up to $15,900 / annum). Great People. Great Careers. Excellent Healthcare DPV Health is a leading healthcare service provider in...
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Medical Practice Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Matraville Medical Complex VollzeitMedical Practice Manager Location: Eastern Suburbs – Matraville Medical Complex Be among the first 25 applicants. Direct message the job poster from Matraville Medical Complex. Key Highlights Work in a brand premise, new super medical clinic in Eastern Suburbs near the beach with 30+ year history Free parking Office + Optionality to work from home...
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Medical Administration
vor 3 Stunden
City of Melbourne, Österreich seek.com.au VollzeitMedical Administration / Reception – Part Time / Casual (Patient services team) If you are committed to customer care and looking for a work‑life balance, this role might be for you. About the role We have an exciting hybrid opportunity for an enthusiastic and professional. The successful applicant's primary duties will be front reception, therefore a...
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Radiology Medical Receptionist
Vor 4 Tagen
City of Melbourne, Österreich proRAD Medical Imaging VollzeitA leading radiology service provider is looking for an experienced Medical Receptionist to join their team in Derrimut, Victoria. In this full-time role, you'll provide exceptional customer service, manage patient bookings, and support administrative operations. Ideal candidates will have previous experience in a medical reception or similar healthcare role...
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Medical Receptionist
Vor 4 Tagen
City of Launceston, Österreich Launceston Medical Centre VollzeitLaunceston Medical Centre – Launceston TAS Our vision is to be Northern Tasmania’s leading health ecosystem. We value collaboration, we are patient-focused and we challenge barriers that stifle good health outcomes. About the role: We currently have several medical receptionist positions available for our busy General Practice. This would initially be a...
