Customer Experience Officer

Starting salary of $35 per hour + super + weekend penalties (25% Saturdays and 50% Sundays) Locations Concord Oval Recreation Centre, Five Dock Leisure Centre, and Rhodes Recreation Centre The City of Canada Bay is a vibrant and diverse community, nestled along the picturesque bays of Sydney Harbour. Known for its welcoming atmosphere, parklands, cycleways, and walkways, the area offers a fantastic working environment and lifestyle. At the City of Canada Bay, our values guide how we work: We act with integrity | We empower our people | We are respectful | We work together | We innovate We are currently seeking energetic and customer-focused Casual Customer Service Officers to join our team across our state-of-the-art leisure facilities – Concord Oval Recreation Centre (CORC), Five Dock Leisure Centre (FDLC), and our brand-new Rhodes Recreation Centre (RRC) About the Centres Four indoor sport courts catering for futsal, netball, pickleball, badminton, and basketball A modern Gym with two group fitness studios, cardio and weights areas A Creche for families using the Centre Five Dock Leisure Centre (FDLC) offers: Two indoor sport courts also catering for volleyball Rhodes Recreation Centre (RRC), due to open in October 2025 offers: Two indoor sport courts catering for futsal, netball, pickleball, badminton and basketball with spectator mezzanine Fully equipped gym and group fitness studios Dedicated gymnastics centre Multipurpose rooms and community lounge with cafe The Role As a Customer Experience Officer, you will be the welcoming face of our Centres – greeting members and guests, supporting core services (gymnastics, sport courts, gym, creche), and delivering exceptional service at all touchpoints. Key responsibilities include: Handling customer enquiries via phone, email, and in person Processing memberships, bookings, payments, and transactions About You You are positive, professional, and thrive in a customer-facing environment. You’re a great communicator who enjoys working as part of a team and promoting community health and wellbeing. You’ll have: Previous experience in customer service with strong cash handling accuracy Team-oriented attitude with excellent communication skills Confidence in promoting services and resolving enquiries A current Working with Children Check (or willing to obtain) Current First Aid certificate (or willing to obtain) Availability Shifts vary based on operational needs and may include early mornings, evenings, weekends, and public holidays across the following hours: Concord Oval Recreation Centre Mon–Fri: 5:30am–10:00pm Sat–Sun & Public Holidays: 7:00am–6:00pm Mon, Wed, Fri: 9:00am–8:00pm Tue, Thu: 9:00am–10:00pm Sat: 8:00am–6:00pm | Sun: 9:00am–1:30pm Closed Public Holidays Rhodes Recreation Centre will follow similar operating hours. Ready to join a team that values community, collaboration, and innovation Apply now to be part of the exciting launch of Rhodes Recreation Centre and support our thriving leisure facilities For further information on this position please contact Elizabeth Khater, Customer Experience Team Leader on 6***. The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups. Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks. #J-18808-Ljbffr