Customer Experience Officer

The City of Canada Bay is a vibrant and diverse community nestled along the picturesque bays of Sydney Harbour. Known for its welcoming atmosphere, parklands, cycleways and walkways, the area offers a fantastic working environment and lifestyle. Salary: $35 per hour with super weekend penalties (25% on Saturdays and 50% on Sundays) Locations: Concord Oval Recreation Centre Five Dock Leisure Centre Rhodes Recreation Centre (tentative opening October 2025) Values We act with integrity. We empower our people. We are respectful. We work together. We innovate. About the Centres Concord Oval Recreation Centre (CORC) Four indoor sport courts: futsal, netball, pickleball, badminton and basketball A modern gym with two group‑fitness studios, cardio and weights areas A creche for families using the centre Five Dock Leisure Centre (FDLC) Competition‑standard gymnastics hall Two indoor sport courts also catering for volleyball Rhodes Recreation Centre (RRC) Two indoor sport courts: futsal, netball, pickleball, badminton and basketball with spectator mezzanine Fully equipped gym and group‑fitness studios Dedicated gymnastics centre Multipurpose rooms and community lounge with cafe The Role As a Customer Experience Officer you will be the welcoming face of our centres, greeting members and guests and supporting core services (gymnastics, sport courts, gym, creche). You will deliver exceptional service at all touchpoints. Key responsibilities include Handling customer enquiries via phone, email and in person Processing memberships, bookings, payments and transactions Promoting programs and services and guiding patrons through the facility Supporting operations with admin tasks and occasional equipment setup Being available for both pre‑scheduled and short‑notice shifts About You You are positive, professional and thrive in a customer‑facing environment. You are a great communicator who enjoys working as part of a team and promoting community health and wellbeing. You’ll have Previous experience in customer service with strong cash handling accuracy Team‑oriented attitude with excellent communication skills Confidence in promoting services and resolving enquiries Current Working with Children Check (or willing to obtain) Current First Aid certificate (or willing to obtain) Availability Shifts vary based on operational needs and may include early mornings, evenings, weekends and public holidays across the following hours. Concord Oval Recreation Centre Mon‑Fri: 5:30 am – 10:00 pm Sat‑Sun & Public Holidays: 7:00 am – 6:00 pm Five Dock Leisure Centre Mon, Wed, Fri: 9:00 am – 8:00 pm Tue, Thu: 9:00 am – 10:00 pm Sat: 8:00 am – 6:00 pm Sun: 9:00 am – 1:30 pm Closed on Public Holidays Rhodes Recreation Centre will follow similar operating hours with shifts commencing in October. Ready to join a team that values community collaboration and innovation? Apply now to be part of the exciting launch of Rhodes Recreation Centre and support our thriving leisure facilities Click here for the position description. For further information on this position please contact Karen McDonald or Ritchie Woodburne, Acting Customer Service Team Leader, CORC. If you have any accessibility requirements, please feel free to contact Grace Aberin on or email to discuss. The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and is committed to a Safe Workplace. The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining and supporting a diverse, respectful, collaborative and inclusive workplace. We welcome and encourage applications from diverse community groups and ages, including Aboriginal and Torres Strait Islander, LGBTIQA people, people with disabilities and other diversity groups. Formal offers of employment are subject to standard Council pre‑employment checks including medical and other background checks. #J-18808-Ljbffr