Casual Customer Service Officer/ Licence Testing Officer
vor 4 Wochen
Casual Customer Service Officer / Licence Testing Officer At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow, focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. Salary: $31.94 an hour plus 25% loadingTenure: CasualLocation: Mildura Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads Key Responsibilities: Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner. Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalations to supervisor where required. Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff where required. What we are looking for: Exceptional customer service skills, a positive can-do attitude with a keen eye for detail. Excellent communication skills coupled with a strong work ethic. Adaptability, flexibility, and agility with regards to change and adopting new methods of working. A team player who is not afraid to go above and beyond where required. A full valid driver's license is required. (You cannot be on your P Plates). Reasonable travel is required. Our Culture: Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we serve. What we offer: Competitive salary and benefits, including opportunities to earn a bonus. Salary packaging, Fitness Passport & discounts to hundreds of retailers. Opportunities for professional and personal development. How to Apply: We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the "Apply" button. Applications should include a resume and a brief covering letter. Unfortunately, applications cannot be accepted via this email. Application close 11.59pm Thursday 20 November 2025. Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria. #J-18808-Ljbffr
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Mildura, Österreich VicRoads VollzeitAt VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving....
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