ServiceNow Developer

Australian Federal Police – Sydney CBD NSW The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT. Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. We recognise your contribution to our workforce and offer generous remuneration and conditions including: Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down 4 extra days of mandatory rest leave per year 18 days of paid personal leave per year Generous superannuation of 15.4% 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement Flexible and hybrid working arrangement that provides work/life balance Health & wellbeing services – with a focus on early intervention, education and prevention Access to ongoing training and professional development opportunities What is the role? As a ServiceNow Developer you will be joining a collaborative technology team to support the on-going initiatives of the ServiceNow platform at the AFP. The role sits within the ServiceNow Capability Team within the Enterprise Policing Systems Branch of the CIO Command. You will be responsible for the design, development, testing and implementation of ServiceNow solutions working closely with stakeholders and business analysts to deliver outcomes for the AFP. These solutions will be developed applying iterative techniques and agile methodologies. It will involve maturing the development capability using existing and emerging processes, frameworks and tools. The successful applicant will contribute to the successes of an agile, multi-disciplinary team focused on delivering business value and continuous improvement in accordance with agile methodologies, scrum principles and industry best practice. As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below. What will you do? Applications are sought from suitably qualified applicants wishing to be considered for the role of ServiceNow Developer at the Band 6 levels. We aim to fill existing positions and create a pool of suitable applicants for future vacancies. The role includes: Ensuring outputs are achieved within the strategic direction of the AFP. The development and implementation of ServiceNow solutions to support designed workflows. Maintaining technical documentation including designs and knowledge articles. Participate in testing, troubleshooting, and deployment activities. Monitor platform performance and participate in upgrades. Identify improvement opportunities and contribute to team roadmaps. Providing guidance and mentoring to junior members of the team. Maintaining currency in information technology processes and technical knowledge through ongoing professional development. You must be an Australian Citizen at the time of application. A Negative Vetting 1 (Secret) security clearance or the ability to obtain one. Experience working with the ServiceNow Platform and best practice coding standards. Strong understanding of ServiceNow architecture and application model. Ability to develop and configure business rules, UI policies, scripts, ACLs, and Flow Designer. Experience with Agile/Scrum methodologies and the ability to effectively contribute to scrum teams in a manner which is consistent with scrum principles and values. Experience with testing of application code. Excellent written and verbal communication skills. The following skills and/or experience would be highly regarded: Relevant tertiary qualifications or equivalent industry certifications or suitable industry experience. Relevant ServiceNow Certifications including ServiceNow Certified System Administrator. Experience in the use of Azure DevOps. Additional Information This position is an AFP Band Level 6. This role is based in Canberra, however remote working options may be negotiated. AFP employees will receive a 4% increase to their base salary effective from 9 December 2025. Commitment to Diversity and Inclusion At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability. Contact Officer Phone: 0*** Contact Officer Email: *************@afp.gov.au Applications Close: 11:59pm (AEDT) 13/12/2025 Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr