Customer Service Officer

Be part of a values driven, fun and supportive team environment Unique opportunity to increase your take-home pay with salary sacrificing About Beau’s Pet Hotel Beau’s is a state-of-the-art Pet Hotel that offers a safe and loving holiday and daycare experience for fur babies We offer both standard and luxury accommodation for cats and dogs, doggy daycare, grooming services as well as Beau’s Training School. Beau’s is conveniently located in the Adelaide Airport precinct, right next to Harbour town. All profits from Beau’s Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services. About the Role We are currently looking for an experienced Customer Service professional with a passion for administration and a keen eye for detail to join our team with an ability to work the following rotating roster: Tuesday - Friday You will be part of 'the face of Beau's'. As a front of house employee, you will work closely with other team members to ensure administrative processes are accurately undertaken and maintained, whilst providing an excellent standard of service to our customers across all touchpoints of Beau's. Key responsibilities: Deliver exceptional customer service and develop lasting relationships with internal and external customers. Perform daily administrative tasks including reception, bookings, follow ups with customers, payments, registrations, requests, retail, banking, record maintenance and pet movements. Handle a high volume of phone calls, email enquiries and face to face customer engagement. Convert enquiries into new business. About you It is important to us that our Customer Service Officers have extensive customer service experience, a positive 'can do' attitude, and strong communication and administration skills. As a successful candidate, you will be: A dynamic, customer focused individual with exceptional skills and extensive experience working in a customer facing role Technically savvy with the ability to undertake administrative process and navigate over multiple software platforms Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment Excellent communication, both over the phone and face to face Experienced in undertaking a dual reception / administrative role (desirable). Maintaining a DHS police check (costs covered) and current driver's license is a condition of employment. Be part of Guide Dogs SA/NT, one of Australia’s most trusted charities, making a difference for people living with vision loss or specialized needs Exclusive salary sacrifice opportunity for increased take-home pay Supportive team passionate about their work Access to a generous staff discount program for Beau’s services Work in a well-managed, spacious, clean, state of the art facility Employee Assistance Program for counselling and support Learn more For a complete description of the role’s key responsibilities and requirements, please review the Position Description. Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply. Our people are key to the success of what we do We offer rewarding careers at Beau's Pet Hotel, great animal management jobs and exceptional working conditions for qualified people. To be part of the team, you will need to hold relevant qualifications, have exceptional skills and knowledge, and of course, genuine love of dogs and cats. Our guests' safety, wellbeing, and comfort are our highest priority. Beau's Pet Hotel is the first-of-its-kind pet boarding facility in Adelaide, where pets can indulge in temperature-controlled accommodation, purpose built for maximum care with all the creature comforts of home. All profits from Beau's Pet Hotel are returned to Guide Dogs SA/NT. So when you work at Beau's, you're helping to enable a lifetime of independence, participation, inclusion and wellbeing for children and adults with vision impairment or loss, other sensory impairments and autism. Ideally located, Beau's offers the unique advantage of being located adjacent to the Adelaide Airport on the south side of Harbour Town in Adelaide. #J-18808-Ljbffr