Customer Service Officer

vor 4 Wochen


Maroochydore, Österreich Probe CX Vollzeit

Hourly rate, incentives, penalties & super Join the Probe Team - Ignite Your Career We\'re Hiring: Customer Service Officers Do you thrive in fast-paced environments? Are you passionate about helping people? Probe CX is looking for enthusiastic and driven individuals to join our energetic Customer Service team As a Customer Service Officer, you\'ll be the voice of our government client, providing exceptional support to the Australian public. What You\'ll Do: Be a Customer Champion: Provide friendly and efficient support to customers via inbound and outbound phone calls. Resolve Issues & Build Relationships: Troubleshoot customer enquiries, resolve issues, and build respectful customer rapport. Contribute to Team Success: Participate in team meetings, share best practices, and contribute to continuous improvement initiatives. Embrace Technology: Learn and utilise customer relationship management (CRM) systems and other relevant tools to complete your calls. What We Offer: Competitive Pay: Earn an hourly rate and increase your earnings through incentives (plus accrue annual leave and sick leave). Work-Life Balance: Enjoy a flexible work schedule with a rotating roster between 8am-8pm Monday-Friday and the option to work on a hybrid working model. Full Time & Part Time opportunities available. PAID Full Time training. Free undercover parking for your convenience. Employee referral program to reward you for bringing in top talent. Tenure recognition program to celebrate your contributions. Reward & recognition program and celebrations with fun themed days Gym membership discounts at the nearby facility next door. 24/7 access to an employee health, wellness & safety platform for your well-\u00b2. Great location in Maroochydore CBD - close to transport, shopping & food options. Dynamic & Supportive Environment: Work in a fast-paced, collaborative, and fun environment with a supportive team. Ongoing Training & Development: Receive ongoing training and development opportunities to enhance your skills and knowledge into different skillsets. As well as have opportunities for career growth into other areas of the business. Who You Are: A People Person: You\'re a natural communicator with excellent interpersonal and communication skills. A Problem-Solver: You\'re resourceful, analytical, and enjoy finding creative solutions to customer challenges. A Team Player: You\'re a collaborative team player with a positive attitude and a willingness to learn. Tech-Savvy: You\'re comfortable with technology and have a strong understanding of computers and software. Ready to Ignite Your Career? If you have previously worked in retail, hospitality, admin or a call centre - we would love to hear from you as we value your transferrable skills Apply today #J-18808-Ljbffr



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