ITSM Reporting and Risk Analyst

ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. We are more than a securities exchange The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee‑led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive. Your Team Within the Technology, Infrastructure division, IT Service Management and Operations (ITSMO) own, govern and oversee core ITSMO process and controls across ASX. The team are currently committed to delivering a number of strategic initiatives while still continuing to support BAU responsibilities. You will be part of BAU team and responsible for ensuring ITSM/O processes are continuing to operate aligned to policies and standards. Your Responsibilities Develop and maintain management, board, regulator, and audit reporting relevant to the ITSMO function Ensure the ITSM knowledge base is current and accurate regarding ITSMO reporting artefacts Develop material to guide process stakeholders to self‑serve their own reports Take an active lead in supporting the ITSMO process managers Support the rollout of the IT General Controls relevant to the ITSMO function Support BAU Risks and Issue Management Support the maintenance of Policies and Process documentation Your experience and qualifications Knowledge of ServiceNow, specifically ITSM, ALM and ITOM; experience working in ITSM/O teams in critical and highly regulated environments Experience of reporting and communicating to C‑level executives Process based thinking Proven strong communication, facilitation, influencing and negotiation skills that show you are able to collaborate and build trusted relationships with stakeholders across all levels Worked both independently and as part of a team with effective problem‑solving skills and a good eye for detail Ability to multi‑task, and deliver across a number of process disciplines concurrently depending on the needs of the business Nice to have Experience using Atlassian tool suite (JIRA, Agile and Confluence) Experience using reporting tools (ServiceNow Performance Analytics, Tableau, Power BI) Tertiary education or other relevant industry certification Financial services background with knowledge gained through industry experience We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full‑time, we encourage you to apply if you are interested in part‑time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on‑boarding process. #J-18808-Ljbffr