Guest Relations Senior Associate
Vor 2 Tagen
About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. What You'll Do Manage all guest arrivals and lobby hosting for a seamless arrival experience Provide assistance and support for Reception and Switchboard teams, including complaint handling, feedback management, standards & client service delivery Rotate across locations as required and oversee the day‑to‑day functions Co‑ordinate same‑day catering, audio visual and equipment requirements requested by the client Manage MRBS – assisting with booking same‑day reservations, cancellations and/or amendments to bookings as per the client's requests Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team Manage workspace, ensuring operational standards are maintained & improved Assist the Guest Relations Executive with administrative duties or project work as required and with recruitment if necessary Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for reports/BCP auditing etc. Provide all client feedback to the Guest Relations Executive in a timely manner and, where appropriate, address any client issues or concerns What You'll Need Charismatic and empathetic individual who embodies the values of the company Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels Intermediate to Advanced Microsoft Excel, Word, SharePoint and Microsoft Office Outlook skills Dedicated to exceptional customer service and has a customer‑centric approach to all tasks Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five‑star hotel or premium services environment is highly regarded Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Important Notice Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Guest Relations Senior Associate
vor 4 Wochen
Council of the City of Sydney, Österreich CBRE Asia Pacific VollzeitGuest Relations Specialist CBRE is the world's leading and largest commercial real‑estate services and investment firm. Within our Global Workplace Solutions division (GWS), we offer a full‑time Guest Relations Specialist role in Sydney CBD. What You'll Do Manage all guest arrivals and lobby hosting for a seamless arrival experience Provide assistance...
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