Shared Services Manager

Head Office Leadership Role / People Leadership / Career Development Oppportunity At Real Pet Food, we’re driven by passion, innovation, and a shared love of pets. Our brands — Ivory Coat, Billy + Margot, Fussy Cat, Nature’s Gift, VIP, and Trilogy — are trusted and loved by millions, and we’re on a mission to change the game in pet nutrition. We’re looking for an experienced Shared Services Manager to lead our Accounts Payable (AP) and Accounts Receivable (AR) teams across Australia, New Zealand, Singapore, Japan and China. In this pivotal role, you’ll oversee end-to-end credit management, cash requirements, and daily payment operations—driving efficiency, accuracy, and meaningful business impact. Why You’ll Love This Role You’ll be at the centre of our Finance function—connecting daily operational excellence with organisational success. You’ll work with a diverse range of stakeholders including Sales, Customer Service, Procurement, Operations, and Marketing, as well as our valued customers and suppliers. Every day, you’ll lead, inspire and shape a high-performing team while championing our RPF values: Work as a Pack. Make Your Mark. Lead with Passion. Change the Game. What You’ll Do Lead AP & AR teams (5 direct reports) to deliver timely, accurate, and efficient shared services across multiple geographies. Drive credit management, oversee cash requirements and manage daily payment runs. Improve key metrics including DSO, DPO, and Net Working Capital and % of NSV. Challenge and elevate existing processes while supporting system and process change initiatives. Partner with key internal and external stakeholders to ensure seamless service delivery. Coach and develop team members to reach their full potential. What You’ll Bring ✔ Essential Skills & Abilities Exceptional communication and stakeholder management skills Strong problem-solving, time management, and organisational capabilities Proven leadership with a track record of developing high-performing teams Ability to influence and drive process improvement Experience implementing systems and process changes ✔ Knowledge Requirements Proficiency across Microsoft Office, especially Excel (Pivots, VLOOKUPs) ERP experience (QAD preferred) Solid understanding of AP, AR, and credit management Basic accounting principles and compliance awareness ✔ Experience 5+ years in a Shared Services leadership role Experience with AR/AP automation Background in consolidating and centralising shared service delivery ✔ Desirable Education Degree in Finance, Accounting, or Commerce CPA/CA advantageous but not essential Make Your Mark With Us Why join us? Do work that matters. We’re pioneering in a new area of pet food, always striving for fresher. We’re restless, creating a better life for our pets. Make an impact and change the game. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to do your best work – and to make a real difference. Do you have a great idea for a new product or system improvement? We’re all ears Growing and global. We’re growing fast We now have global presence across APAC, and Europe regions and we’re only getting started Work with a pack of awesome, genuine people who are passionate about what they do. Grow your career with us. We’re big believers in lifelong learning. You’ll be given access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career. Pets our part of our family: bring your pet to our Crows Nest office, access our Pawrental leave when you adopt a new cat or dog, pet carer and compassionate leave. Generous perks including day off for your anniversary, product discounts, volunteering days to help the community, novated leases, a rewards program and parental leave. What’s next? If you're ready to unleash your potential and make a real difference in the booming pet industry, then we want to hear from you Next steps will include: An initial telephone interview followed by 2 face to face interviews and site visit 2 work references We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage of our hiring process, just contact us at accommodations: people& We look forward to hearing from you. Please note: NO agencies will be considered during this process. We encourage you to refrain from submitting unsolicited profiles #J-18808-Ljbffr