Commissions Officer

vor 2 Wochen

Brisbane, Österreich Ray White Vollzeit
LMG is the largest aggregator across Australia and New Zealand supporting a community of over 6,300 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 80 lenders. The business has grown rapidly, reaching a $360 billion loan book and helping more than 300,000 customers in 2023.We're not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.About the role:This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.Key responsibilities:1. Data entry to operating platforms & payment systemDaily upload & manipulation of commission payment files from LendersDaily matching of Lender data to Broker data via the Broker customer relationship management system & operating platformsWeekly import to commission payment system of dataReconciliation of export from commission payment systemDaily entry & monitoring of Lender depositsReconciliation of Lender deposits to commission filesCorrect allocation to account receivable journals3. Support of Broker & Referrer requirementsManage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standardsLiaising with Lender partners in relation to their policies and customer payment inquiryProcessing of adjustments upon Broker & Referrer inquiry4. Knowledge of Panel Lender ScheduleModerate level of understanding of Lender payment policyTo succeed in this role you will bring with you:2 yrs Customer Service experienceWorking with customer relationship management systemsAccounts receivable exposure is preferred but not mandatoryBasic understanding of lending practices is desirableAble to work in a shared open environmentPositive outlookOrganised, analytical and principledResilient to changeAble to multitaskAbility to “think outside the square”Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.Enjoy following processes and a structured environmentAbility to challenge existing ways we do things and looks for opportunities to improveEnjoys engaging and collaborating with others and is conscientiousMicrosoft Office suite of programs, particularly excelExposure to Google Chrome for email and document management an advantageAccurate data entry while maintaining a sense of urgencyBeing accountable for your own results and the timely performance of tasks within the scope of the positionInitiative to work autonomously and to request additional tasksRequirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & ReferrersAbility to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectationsWorking in an open office environment, there is requirement for a high level of interaction with the Agreements Team & Business Analyst in relation to changes and operation within the payment systemsIn addition communication with customers and other teams in the business is a critical part of the roleManaging tasks and work to team prioritiesUnderstand how individual tasks impact team goals and outputs6 ‘Me’ days per year - days on top of your annual leave allowance to look after number 1, you16 weeks paid parental leave & up to 52 weeks paid superannuationPaid Fertility Treatment leave12 days personal leavePaid Study leave - let us help you develop your career by supporting your studiesHybrid working - flex the working week in a way that suits you.Internal L&D programs - boost your skills and help carve your career path.Religious and cultural swap leave - swap a public holiday for a day you prefer to celebrateOption to purchase additional annual leave - sometimes you need some extra time and we want to give you that choice.LMGPerks - Save thousands of dollars and grab huge discounts with the biggest brandsPaid volunteer day - take a paid day away from work to support a cause close to you.Employee referral program - we love it when our people refer their peopleWellbeing support - EAP to support you personally including financial and career advice.LMG high performers join our Accelerate program - we invest in your career and personal developmentAt LMG, we believe that a diverse and inclusive workforce is essential to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported, regardless of their race, gender identity, sexual orientation, religion, age, or any other aspect of their identity. We recognize that diversity brings a variety of perspectives and experiences that are essential to fostering innovation and driving business success. As an inclusive employer, we strive to create a culture where everyone can thrive and bring their best selves to work every day.

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