Manager, Quality and Compliance

Flourish Australia are expanding and starting up new employment services with the Inclusive Employment Australia program and we are seeking a ManagerQuality and Complianceto oversee the quality and compliance team The position available is : Ongoing full-time (76 hours perfortnight) Working Monday to Friday Flexibility to be based on site in one of our following offices : Bankstown Caringbah Surry Hills Seven Hills Penrith or Harris Park. Attractive salary starting at $ per annum plus super and tax-free salary packaging About the Role The Manager Quality and Compliance ensures Flourish Australias Inclusive Employment Australia (IEA) program meets all program requirements and guidelines. This role implements high-quality services that exceed expectations for both participants and employers by upholding the highest standards of service for the program. By promoting integrity professionalism and a person-centred approach the role ensures all participants receive effective safe and outcomes-focussed support. Key responsibilities of the position include ensuring a quality service is provided by all teams through mentoring and regular site visits managing the compliance team to ensure all contractual legislative and policy requirements are met; fostering employer engagement; leading quality assurance initiatives; and overseeing the claims processes with diligence and transparency. The position works with the IEA team to support people who access Flourish Australias employment programs to achieve their full potential by accessing open employment. For the full list of key responsibilities of the Manager Quality and Compliance role please review the Position Description. Who we are Flourish Australia is one of Australias most experienced community mental health organisations. Our purpose is to support people to flourish believe in their futures and become contributing members of the community. Our services are comprehensive and highly personalised because each persons experience will be different and their needs as an individual are unique. Together we set goals connect individuals with the right people support services and opportunities to meet their needs. Our positions are open to all suitably qualified applicants . We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds people from Culturally and Linguistically Diverse communities LGBTQ communities and mature age candidates. SelectionCriteria Essential A relevant degree (as recognised by Flourish Australia). At least 3-years experience in a similar role focussed on program quality and compliance. Direct or related experience within Commonwealth-funded employment services preferably in IEA Disability Employment Services Transition to Work or similar programs. Well-developed communication negotiation and advocacy skills. Demonstrated engagement collaboration and negotiation skills with the capability to build and maintain positive working relationships and partnerships across multiple sectors with a range of employers and organisations. Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues and how providing a recovery-oriented service is of benefit to people. Ability to use Microsoft Office Suite and ability to fully utilise the client information management systems. Current Australian Drivers Licence. For further information regarding the position please contact Andre Maddocks Regional Manager Employment Services .E : (please do not email applications). All appointments with Flourish Australias Mental Health Services are subject to an NDIS Worker Screening clearance a National Criminal History Check a WWCC previous employment reference checks satisfactory Australian residency status and other background checks. All successful applicants will be required to declare any private or secondary employment prior to commencement in line with Flourish Australias Private or Secondary Employment Policy. The Benefits Level 6 on the Flourish Australia Enterprise Agreement (2018) Tailored onboarding program to set you up for success Tax-Free Salary Packaging available up to $15900 Exclusive personal fleet pricing discounts with our preferred automotive supplier Generous leave provisions including 17.5% leave loading 2 additional days of personal leave Christmas / New Years Gratis Day 10 weeks paid primary carer parental leave ADO accrual Comprehensive infrastructure including a laptop mobile phone and other resources for work purposes Novated leasing opportunities Regular supervision (reflective practice) ongoing 1 : 1 mentoring and a comprehensive induction program Employee Assistance Program for confidential wellbeing support Opportunities for professional development and training to obtain mental health specific qualifications such as Mental Health First Aid Certificate IV or Diploma in Mental Health and ASIST Suicide Prevention training Workplace community groups- Rainbow Network for LGBTQ staff members & allies andYarnUpGroup for Aboriginal and Torres Strait Islander staff members Employee discounts program at 400 popular retailers (Woolworths JB HI FI Rebel Myer etc.) How to Apply To apply for this position please complete the questions below. You will then be asked to attach a copy of your resume on the following page we encourage you to have your resume up-to-date and available before you commence the application. Required Experience : Manager Key Skills: Abinitio,Apprentice,Dermatology,Cost Estimation,Data Networking,Liaison Employment Type: Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr