Account Manager II

About Us Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions faster. At Diligent we are building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or reimagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA – we look for individuals willing to ask the big questions and experiment fearlessly, those who embrace change as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact. Position Overview The Account Manager II is responsible for driving revenue growth for existing and new accounts for all products. As a key member of the team, success in this position is measured by increasing the products used by existing customers, moving existing customers to the Diligent One platform, and selling the Diligent One Platform to new customers. This individual‑contributor position is responsible for initial prospect/customer meetings, pipeline management and accurate forecasting through to deal completion. The Account Manager II builds strong relationships with commercial stakeholders and strategically leverages their knowledge of and experience with Diligent’s products, solutions and strategy to develop deeper product expertise and address customer needs. This position requires a commercially astute individual with a proven track record of success. The Account Manager II embodies our culture and values and has demonstrated experience collaborating with stakeholders to realize shared goals. Key Responsibilities Proactively develop knowledge of Diligent’s products, solutions, strategy and business priorities. Prospect new and existing business within the designated vertical/territory. Adopt a solutions‑selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Create deep relationships with prospects and customers during interactions by being customer‑focused, consistently honoring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met, and collaborate with key stakeholders to drive integrated joint account wins for mutual business growth. Coordinate with sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales-generating importance and account risks. Develop specialized business plans for customers that drive business outcomes, generate new business and upsells, and present those plans to customers to generate new non‑qualified opportunities. Create feedback loops with product management and product marketing to communicate and relay customer pain points and feedback. Effectively manage the end-to-end sales cycle from opportunity to deal close using the Diligent-approved sales methodology. Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings. Accurately maintain CRM records, forecast and report out on projected bookings, deals closed, etc. on a regular basis. Demonstrate an understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry. Required Experience / Skills 2–3 years proven track record of success in technology-related sales or account management experience or GRC experience. Demonstrated experience building and maintaining relationships with diverse stakeholders at different levels of the organization. Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape. Strong communication, presentation and influencing skills. A high level of curiosity and empathy with the ability to understand a potential customer’s context, issues and pain points through effective questioning and listening. Self‑motivated, results‑driven and able to work in a fast‑paced, dynamic environment. This position is accepting applications between 11th November 2025 – 9th December 2025. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature and thrive in exploring how things can be done differently within our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs, to name a few. We have teams all over the world. While headquartered in New York City, we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the learning and development of our team and facilitate dialogue and foster understanding. Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability, leading with purpose. Our employees are passionate, smart, creative people who not only want to help build the software company of the future but also want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50 % of the time. We believe that in‑person engagement helps drive innovation, teamwork and a strong sense of community. We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to cancer‑related or HIV / AIDS‑related), genetic information or sexual orientation, in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Diligent’s EEO Policy. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at the appropriate address. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our job alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr