Account Manager II

Account Manager II Location: Headquarters in New York, hybrid model (60% onsite). The role follows a hybrid work model; if within commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. Employment type: Full-time Seniority level: Not Applicable Job function: Sales and Business Development Industries: Software Development About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimagining workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact. Position Overview The Account Manager II is responsible for driving revenue growth for existing and new accounts across all products. Success in this position is measured by increasing the products used by existing customers, moving them to the Diligent One platform and selling the Diligent One Platform to new customers. This individual contributor position is responsible for initial prospect/customer meetings, pipeline management and accurate forecasting through to deal completion. The Account Manager II builds strong relationships with commercial stakeholders, strategically leverages the knowledge of and experience with Diligent’s products, solutions and strategy, and develops deeper product expertise to address customers’ needs. The role requires a commercially astute individual with a proven track record of success and a demonstrated ability to collaborate with stakeholders to realize shared goals. Key Responsibilities Proactively develop knowledge of Diligent’s products, solutions, strategy and business priorities. Be responsible for prospecting new and existing business within the designated vertical / territory. Adopt a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform. Create a deep relationship with prospects and customers during interactions by being customer‑focused, consistently honoring commitments, and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute account plans to ensure revenue targets, quota, and customer business needs are met, and collaborate with key stakeholders to drive integrated joint account wins for mutual business growth. Coordinate with Sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales‑generating importance, and account risks. Develop specialized business plans for customers that drive business outcomes to generate new business and upsells. Present these plans to customers to generate new non‑qualified opportunities. Create feedback loops with product management and product marketing to communicate and relay customer pain points and feedback. Effectively manage the end‑to‑end sales cycle from opportunity to deal close using the Diligent approved sales methodology. Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings. Accurately maintain CRM records, forecast, and report on projected bookings, deals closed, etc. on a regular basis. Demonstrate an understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry. Required Experience / Skills 2‑3 years proven track record of success in technology‑related sales or account management experience or GRC experience. Demonstrated experience building and maintaining relationships with diverse stakeholders at different levels of the organization. Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape. Strong communication, presentation and influencing skills. A high level of curiosity and empathy with the ability to understand a potential customer’s context, issues and pain points through effective questioning and listening. Self‑motivated, results‑driven, and able to work in a fast‑paced and dynamic environment. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving in exploring how things can be done differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs to name a few. We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Application Window This position is accepting applications between 11th November 2025 – 9th December 2025. Equal Opportunity Employer We are a drug‑free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‑related or HIV/AIDS‑related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at #J-18808-Ljbffr