ServiceNow Systems Administrator

Country Fire Authority (CFA) – Burwood East VIC Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do? We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA. To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page. About the Role The Country Fire Authority (CFA) is seeking an experienced ServiceNow System Administrator to play a key role in maintaining and enhancing our enterprise ServiceNow platform. This is an exciting opportunity to contribute to an organisation that supports frontline emergency response and volunteers across Victoria. As a ServiceNow System Administrator, you will be responsible for the day-to-day administration, configuration and support of CFA's ServiceNow environment. Your work will ensure the platform remains secure, stable and reliable, supporting critical corporate and operational functions such as incident management, workforce management, training, asset management and volunteer engagement. You will configure and maintain workflows, forms, automations and integrations using standard ServiceNow tools, troubleshoot and resolve platform issues promptly and drive continuous improvement across the system. Working closely with ICT and key business stakeholders, you will ensure the platform meets CFA's technical, security and governance requirements. About You Our ideal candidate will be able to demonstrate the following Experience administering ServiceNow in a production environment, including configuration of ITSM processes (incident, problem, change, knowledge, request) that match operational requirements. Experience managing ServiceNow upgrades, patches and changes across multiple environments, including planning, testing, defect resolution and ensuring platform stability and availability. ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation certification, or equivalent qualifications that demonstrate capability in platform administration and ITSM practices. Capability to configure ServiceNow components such as ACLs, roles, catalogue items, workflows, notifications, SLAs, business rules, UI policies and basic scripted elements that support day-to-day administration. Experience maintaining data accuracy and CMDB structures, and supporting integrations using tools like Integration Hub, MID Server or API-based connections. Ability to work effectively in environments where continuity, availability and timely issue resolution are essential and to communicate technical information clearly to ICT teams, operational staff and external partners. Additional highly regarded capabilities: Additional ServiceNow certifications (such as ITOM, HRSD or SPM) that strengthen capability across modules used or planned within CFA. Why choose CFA Meaningful Purpose: Your contribution truly makes a difference Work-Life Balance: Paid parental leave, generous leave provisions Growth Opportunities: Learning and development Flexibility: Hybrid work options with flexible work arrangements Discounts: Emergency Memberlink discounts on various services Wellbeing Focus: Healthy for Life programs, flu vaccinations Member Assistance Program: Access support across 8 service pathways Your Application Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions. When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. Pre-employment Checks Offers of employment will only be made to candidates who: Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check. CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Applications close: 11:59pm 4th January 2026 #J-18808-Ljbffr