Service Delivery Coordinator

Vor 6 Tagen

City of Melbourne, Österreich Centorrino Technologies Vollzeit

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Delivery Coordinator to join our team in Melbourne. What You’ll Do: Assist in fielding client inquiries related to service delivery, addressing concerns promptly and professionally through ticketing systems, email, messaging, and calls. Support technical and operational teams to help ensure services meet client expectations. Coordinate with internal support teams and vendors to maintain smooth day-to-day service operations. Identify and elevate potential service risks to management for timely resolution. Help prepare and deliver service‑related communications, including materials for regular service review meetings. Maintain regular contact with clients to support positive relationships and ensure their needs are well understood. Work with internal teams to help drive successful outcomes for clients. Communicate clearly and professionally with clients, adjusting messaging based on the audience. Collaborate with peers across technical and client‑facing teams to achieve strong customer outcomes. Act as a first point of contact for client queries and elevate issues when necessary, ensuring timely resolution. Support incident resolution using core ITIL principles and best practices. Prepare and deliver regular service performance reports for clients and internal stakeholders. Ensure compliance with internal governance, security, and regulatory requirements. What you’ll bring: A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives in, including your peers and your customers Excellent listening, negotiation and presentation abilities A technical understanding, or the ability to learn technological product services quickly A collaborative mindset, with the ability to work effectively across technical, operational, and client‑facing teams. An understanding of service delivery principles and a commitment to supporting high‑quality service experiences. Why You’ll Love Working Here: Hybrid working with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. #J-18808-Ljbffr

  • QLD | Service

    vor 1 Woche

    Gold Coast City, Österreich Service & Project Coordinator (Marine) Vollzeit

    QLD | Service & Project Coordinator (Marine) (Full time) The Yacht Sales Co. are seeking a full‑time, permanent Service & Project Coordinator (Marine) to join our friendly, supportive team based at our Gold Coast Sales Centre at The Boat Works in Coomera, Queensland. Location: Gold Coast, Australia Role: Service & Project Coordinator (Marine) What You’ll...

  • Assistant Director Service Delivery

    vor 2 Wochen

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    Assistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...

  • Assistant Director: Service Delivery

    vor 2 Wochen

    City Of Stirling, Österreich Customer Service Delivery Vollzeit

    A government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...

  • Service Delivery Coordinator

    vor 2 Wochen

    City of Brisbane, Österreich Hatch Vollzeit

    Join to apply for the Service Delivery Coordinator role at Hatch . This Service Delivery Coordinator position is with Hays Recruitment and is based in Brisbane, QLD, Australia. Our Hays Brisbane CBD office is seeking a Service Delivery Coordinator to join our internal Service Delivery team with a focus on background checks. This is a full‑time permanent...

  • Marine Service

    vor 1 Woche

    Gold Coast City, Österreich Service & Project Coordinator (Marine) Vollzeit

    A leading marine services company in Queensland is seeking a full-time Service & Project Coordinator (Marine) to manage after-sales and service works across various vessels. The ideal candidate will have strong organizational skills and must hold a valid Australian driver and boat license. Responsibilities include coordinating service works, engaging with...

  • NDIS Support Coordinator — Remote

    vor 1 Woche

    City of Brisbane, Österreich NDIS Support Coordinator. Permanent Vollzeit

    A national social purpose organization is seeking an NDIS Support Coordinator to assist participants in implementing their support services. The role involves building relationships with clients and ensuring effective support delivery while monitoring NDIS plans. Ideal candidates will have experience in support coordination, excellent communication skills,...

  • Service Delivery Coordinator

    Vor 5 Tagen

    Council of the City of Sydney, Österreich Centorrino Technologies Vollzeit

    Service Delivery Coordinator At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We’re recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We’re on a mission to redefine the customer experience, and...

  • Service Delivery Coordinator

    vor 22 Stunden

    Council of the City of Sydney, Österreich Centorrino Technologies Vollzeit

    Join to apply for the Service Delivery Coordinator role at Centorrino Technologies At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of...

  • Service Delivery Coordinator

    vor 2 Wochen

    City of Melbourne, Österreich Missing Link Tech Corp. Vollzeit

    Service Delivery Coordinator – Fixed Term Contract Join Missing Link Tech Corp. as a Service Delivery Coordinator on a 14‑month fixed term contract. This role is key to ensuring our clients receive world‑class managed services in a dynamic, collaborative environment. What You’ll Do Manage client relationships and ensure successful delivery of managed...

  • Service Delivery Coordinator

    vor 22 Stunden

    City of Melbourne, Österreich T4 Group Vollzeit

    We're a Technology Success Provider on a mission to redefine IT for 1,000 Victorian businesses by 2030. We partner with small and medium businesses across Victoria to deliver smarter, secure IT solutions that help them succeed. Join a Growing IT Team Be the heartbeat of a fast-growing IT services team. Own the service flow. Drive client confidence. Keep...