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Service Delivery Coordinator
vor 4 Wochen
Service Delivery Coordinator – Fixed Term Contract Join Missing Link Tech Corp. as a Service Delivery Coordinator on a 14‑month fixed term contract. This role is key to ensuring our clients receive world‑class managed services in a dynamic, collaborative environment. What You’ll Do Manage client relationships and ensure successful delivery of managed services. Act as the key liaison between clients, partners and internal teams. Oversee incident, escalation, problem, change and release management within the ITIL framework. Analyze operational data and prepare monthly service reports, including SLA metrics. Lead internal projects focused on automation and process improvement. Coordinate service reviews and resource requests. Provide administrative support, including service board management, knowledge‑base updates, order processing and billing. Requirements Minimum 1 year experience in service coordination. ITIL 4 Foundation certification. Excellent written and verbal communication skills. Strong attention to detail and time‑management abilities. Ability to thrive in a fast‑paced environment and work proactively. Nice to Have Experience across SMB and Enterprise environments. Cybersecurity exposure or certifications (CompTIA Network+, Security+, vendor certifications). Defence force experience. Familiarity with leading security vendors. Benefits Culture that values collaboration and teamwork. Regular, fun social events. Daily breakfast, free soft drinks and monthly staff lunch. #J-18808-Ljbffr
