Senior Account Director

About Us Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions faster. At Diligent we are building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent you’re not just building the future – you’re an agent of positive change joining a global community on a mission to make an impact. Learn more or follow us on LinkedIn and Facebook. Position Overview The Senior Account Director is responsible for driving revenue growth for existing and new accounts for all products. The Senior Account Director is a key decision maker with responsibility for larger complex accounts with longer sales cycles.​ Success in this position is measured by increasing the products used by existing customers, moving existing customers to the Diligent One Platform, and selling the Diligent One Platform to new customers. This independent contributor position is responsible for initial prospect/customer meetings, pipeline management, and accurate forecasting through to deal completion. The Senior Account Director leads the strategic execution of account plans and orchestrates internal expertise to deliver on and grow accounts. Providing coaching, guidance, and support to Sales stakeholders is a key element of this position to enable team members to learn best practices. The role requires a commercially astute individual with a proven track record of success. The Senior Account Director embodies our culture and values and has demonstrated experience collaborating with stakeholders to realise shared goals. Key Responsibilities Proactively build and maintain deep knowledge and expertise of Diligents products solutions strategy and business priorities. Responsible for prospecting new and existing business within the designated vertical/territory for larger complex accounts with longer sales cycles. Provide coaching guidance and support to Sales stakeholders to enable team members to learn best practices. Adopt a solutions selling approach understanding customer needs and developing solutions through the lens of the Diligent One Platform. Leverage unique strategic industry‑focused business insights and opportunities to create long‑term competitive advantage for the customer. Expand strategic customer relationships to drive larger impact for the customer to promote growth into other areas of the organisation. Proactively gather feedback on additional needs, products, and features from customers collaborating with product management and product marketing to drive change on behalf of the customer. Lead the strategic execution on strategic business/account plans for customers that drive business outcomes to generate new business and upsells. Lead and coordinate a cross‑functional team on plan execution and drive accountability to execute and deliver on account plans. Effectively manage the end‑to‑end sales cycle from opportunity to deal close using the Diligent approved sales methodology. Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings. Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed, etc. on a regular basis. Required Experience / Skills 15 years proven track record of success in account management and achieving revenue targets within industry vertical technology or GRC industry. Demonstrates deep expertise and understanding of the competitor landscape externally including customers business strategy and the direction of the industry. Ability to build and maintain relationships with Senior leaders and stakeholders at different levels of the organisation. Continuous learning including proven knowledge and expertise of internal products and external industry trends and customer landscape. Strong communication, presentation and influencing skills. Demonstrated strategic thinking and ability to align technology solutions with business objectives. Self‑motivated, results‑driven and ability to work in a fast‑paced and dynamic environment. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time‑off policy and wellness programmes to name a few. We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue and foster understanding. Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate, smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable, equitable and better place. Headquartered in New York Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork and a strong sense of community. We are a drug‑free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to cancer‑related or HIV/AIDS‑related), genetic information or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See also Diligents EEO Policy and Know your rights. Diligent is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our job alias or to Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr