Impactful Contact Centre Performance

The Opportunity Tripadeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best-in-class QA, WFM, reporting, change management and capability frameworks from scratch. You will be the pivotal leader who uplifts...

A travel company is looking for a Contact Centre Performance and Capability Manager to enhance operations at their Byron Bay or Gold Coast offices. The role involves architecting QA, WFM, and performance frameworks and driving continuous improvement. Candidates should have contact centre experience, strong analytical skills, and excellent communication...

Join to apply for the Contact Sales Centre Performance Leader role at The Travel Corporation Job Details Job Title: Team Leader Contact Centre Location: Bondi Junction, Sydney (Hybrid) Company: AAT Kings Group Salary: $80,000 per annum About the Company For over 100 years, AAT Kings has been bringing the wonders of Australia and New Zealand to life. From...

Overview At IMB Bankwe are always keen to talk to technology savvy Contact Centre enthusiasts who are motivated by success, who enjoy the rewards and recognition of going the extra mile, and who get a genuine buzz out of helping customers. As an IMB Consultant your aim is to provide the ultimate service experience to our customers nationally in relation to...

Technical Contact Centre Manager – Peoplebank We are seeking a hands‑on Technical Contact Centre Manager to lead a team of engineers and support specialists in a 24/7 environment. You will manage a portfolio of Federal and commercial customer accounts, ensuring the delivery of high‑quality technical support, timely incident resolution, and service...

Contact Centre Specialist Our client is seeking Contact Centre Specialist to join one of the largest and most high‑profile Contact Centre programs in the country. If you’re passionate about delivering outstanding service and enjoy working with cutting‑edge technology, this is an exciting opportunity to make an impact at scale. The primary purpose of...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...

A leading operations firm is looking for an ASG Operations Leader for a contract until 30 June 2026 in Sydney. This role involves leading a high-performing contact centre team, driving operational excellence, and coaching Centre Leaders. Key responsibilities include managing change initiatives and identifying continuous improvement opportunities. The ideal...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...

Director, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...