Contact Sales Centre Performance Leader
vor 3 Wochen
Join to apply for the Contact Sales Centre Performance Leader role at The Travel Corporation Job Details Job Title: Team Leader Contact Centre Location: Bondi Junction, Sydney (Hybrid) Company: AAT Kings Group Salary: $80,000 per annum About the Company For over 100 years, AAT Kings has been bringing the wonders of Australia and New Zealand to life. From iconic landmarks like Uluru and the Great Barrier Reef to hidden local gems, we create unforgettable journeys that connect guests to the rich culture, landscapes and stories of these lands. We're currently on the lookout for a performance-driven Team Leader to guide and inspire our Contact Centre team in Bondi Junction. If you're passionate about coaching, customer experience and driving sales performance, this is your chance to lead a team that helps travellers turn dreams into reality every day. Key Responsibilities Inspiring a high-performance sales culture, supporting your team to exceed KPIs and provide top-tier service to our guests and travel agents. Providing regular coaching and mentoring, through live call listening, feedback sessions and 1:1 development planning. Monitoring team performance to identify trends, opportunities, and strategies for improvement. Supporting multi-channel service delivery across phone, chat and email platforms. Acting as the escalation point for complex guest or agent queries and guiding resolution with care and professionalism. Collaborating with Workforce Planning to manage team rosters and ensure adequate coverage and coaching time. Driving engagement and recognition through team activities, culture initiatives, and rewards programs. What We’re Looking For We’re after a natural leader who knows how to coach a team toward success while fostering a fun, inclusive, and purpose-driven environment. You’ll bring a strong sales mindset, a commitment to service excellence, and an authentic passion for travel. Qualifications Experience leading a sales or contact centre team with strong results. A talent for coaching and developing people, with a focus on performance, KPIs and feedback. A commercially‑minded approach and ability to drive revenue outcomes. Excellent communication and interpersonal skills. Comfort with data and reporting to identify trends and implement improvements. Experience managing workforce planning or team scheduling is a bonus. A love of travel – and a desire to help others experience it. Benefits Incentive bonus based on your team’s performance. Hybrid work options – enjoy flexibility while staying connected. $1,850 annual travel credit after your first year to use across TTC brands. Discounted travel for family and friends. Personal development fund – $2,000 annually to invest in your growth. Employee wellbeing support, including access to TELUS Health. 12 weeks paid parental leave for eligible employees. 2 days paid volunteer leave each year. Additional Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Travel Arrangements #J-18808-Ljbffr
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Contact Centre Training
vor 3 Wochen
City of Melbourne, Österreich Optus VollzeitA leading telecommunications company in Melbourne is seeking a Business Delivery Training Lead to drive performance and operational excellence across Contact Centres. You will deliver impactful training and equip teams to provide outstanding customer service. The ideal candidate should possess a strong understanding of contact centre operations. This role...
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Flexible Lead, Contact Centre Operations
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Gold Coast City, Österreich TripADeal VollzeitContact Centre Performance and Capability Manager TripADeal, Varsity Lakes, Queensland, Australia TripADeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best‑in‑class QA, WFM, reporting, change...
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Contact Centre Training
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vor 7 Stunden
Council of the City of Sydney, Österreich Mantel VollzeitLead Consultant - AI Contact Centre Specialist Join to apply for the Lead Consultant - AI Contact Centre Specialist role at Mantel At Mantel Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November we have experienced remarkable growth across Australia &...
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Contact Centre Team Leader
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City of Melbourne, Österreich ROBERT WALTERS AUSTRALIA VollzeitOur client has a Temporary and Permanent Opportunity Available! This role is perfect for someone who thrives on building strong connections within their team, ensuring every customer interaction is handled with care and professionalism. You will play a pivotal part in shaping the daily operations of a busy contact centre, guiding your team to deliver...
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Impactful Contact Centre Performance
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Byron Shire Council, Österreich TripADeal VollzeitA dynamic travel company in Australia is seeking a Contact Centre Performance & Capability Manager to architect the future of their contact centre operations. You will design and embed best-in-class QA and capability frameworks while enhancing team performance and supporting continuous improvement. This permanent full-time role is based onsite, offering...
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Contact Centre Coordinator
vor 3 Wochen
City of Melbourne, Österreich Belgravia Group VollzeitAbbotsford, VIC | Full-time | Hybrid opportunity Lead, coach, and inspire a team to deliver exceptional customer service experiences! At Belgravia Leisure, we are passionate about putting our guests at the heart of everything we do. As our Contact Centre Coordinator, you will lead a dedicated team of consultants to deliver outstanding service across multiple...
