Service Request Practitioner ITSM
Vor 2 Tagen
Service Request Practitioner ITSM Join Capgemini as a Service Request Practitioner to support the delivery of the Service Request Management Process within our engagement. You will play a key role in ensuring services are delivered efficiently and effectively. Responsibilities Provide statistical information to support the Service Level Agreement per contractual requirements. Monitor Service Requests that are reassigned multiple times to ensure ownership of the request is achieved. Identify improvements to the Service Request Management Process. Facilitate request progression involving multiple Resolver Groups. Review Service Request metrics. Identify, report and pursue corrective action for bottlenecks. Identify process reporting requirements and facilitate the production and distribution of those reports. Ensure all IT staff have access to relevant process and procedures. Monitor the effectiveness of the Service Request process and identify training and escalation where required. Qualifications Extensive incident management experience with proven experience managing the development and implementation of ITIL Service Request management processes within large and complex IT environments. A strong service management attitude, commitment to quality standards and continuous improvement. Comprehensive understanding of service delivery technologies and their application to IT Service Management. 12+ months experience in a similar role. Ideally, a minimum of ITIL v4 Foundation certificate. Presentation skills: ability to articulate technical and business value/outcomes to varying audiences. Strong written and verbal communication skills and confidence in a client‑facing role; ability to build relationships, conduct formal meetings and provide concise reporting. Sound understanding of the ITIL framework with practical experience operating an ITIL‑aligned Service Request Management process; ability to provide training and guidance to resolution teams. Benefits Exposure to large-scale transformation projects and deep expertise across industry. Hybrid working model with flexible arrangements to support a positive work‑life balance. Numerous learning and development opportunities with access to 250,000 courses and external certifications. Competitive Total Reward package including core and flexible benefits, and a Peer Recognition Portal called ‘Celebrate’. Capgemini is a global business and technology transformation partner, delivering end‑to‑end services and solutions across a wide range of industries. Join us and help the world’s leading organizations unlock the value of technology to create a more sustainable, inclusive future. #J-18808-Ljbffr
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ITSM Lead
vor 1 Woche
City of Melbourne, Österreich Dixon Appointments VollzeitAn established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...
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Lead ITSM Specialist
Vor 6 Tagen
City of Melbourne, Österreich Talent International VollzeitITSM Implementation Project This Victorian government client is seeking a proactive and detail-oriented Lead ITSM Specialist to support the successful implementation of a new Enterprise Service Management system. Key activities Evaluate, design, execute, measure, monitor and control ITSM processes Embed scalable, future‑ready service management processes...
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ITSM Innovator: Automation
vor 4 Wochen
Council of the City of Sydney, Österreich Opal Aged Care VollzeitA leading aged care provider in Sydney seeks an ICT Service Management & Improvement Technologist to enhance their ITSM platform. In this vital role, you will own, optimise, and drive improvements to service delivery across a collaborative digital environment. This position requires strong ITSM platform expertise, excellent analytical skills, and a passion...
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Remote ITSM Solution Consultant – Advisory Services
vor 2 Wochen
Council of the City of Sydney, Österreich Atlassian VollzeitA global enterprise software company is seeking a Solution Consultant with an ITSM focus to join their Advisory Services team. In this role, you'll collaborate with customers to solve business challenges using Atlassian products. The ideal candidate has 2+ years in customer-facing roles, expertise in ITSM, and experience with various ITSM tools. Join a...
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Lead ITSM Specialist
vor 1 Woche
City of Melbourne, Österreich Dixon Appointments VollzeitLead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...
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Itsm System Coordinator
vor 2 Wochen
City of Melbourne, Österreich Bureau Of Meteorology VollzeitPosition Overview Within the Data & Digital Group, the Service Management & Performance team is responsible for the provision, support and enhancement of the Bureau of Meteorology's Service Management tool. This tool is used across the Bureau to manage Technology Incidents, requests and other ITIL-aligned processes required to manage the Technology...
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ITSM System Coordinator
vor 3 Wochen
City of Melbourne, Österreich Bureau of Meteorology VollzeitPosition Overview Within the Data & Digital Group, the Service Management & Performance team is responsible for the provision, support and enhancement of the Bureau of Meteorology’s Service Management tool. This tool is used across the Bureau to manage Technology Incidents, requests and other ITIL‑aligned processes required to manage the Technology...
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ITSM Innovator: Drive Service Excellence
Vor 6 Tagen
Council of the City of Sydney, Österreich Opal HealthCare VollzeitA leading aged care provider in New South Wales is seeking an ICT Service Management & Improvement Technologist. This pivotal role involves optimizing IT service management platforms and driving operational excellence. The ideal candidate has a strong initiative, advanced experience with ITSM platforms, and exceptional analytical skills. Join a supportive...
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Solution Consultant
vor 2 Wochen
Council of the City of Sydney, Österreich Atlassian VollzeitWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
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Hybrid ITSM Reporting
Vor 2 Tagen
Council of the City of Sydney, Österreich ASX Limited VollzeitA leading financial services company in Sydney seeks an ITSM Reporting and Risk Analyst. In this role, you will maintain and develop ITSM reporting aligned with standards, support BAU responsibilities, and engage with various stakeholders. The ideal candidate will have a strong background in ITSM using ServiceNow, excellent communication skills, and the...
