Lead ITSM Specialist
Vor 4 Tagen
ITSM Implementation Project This Victorian government client is seeking a proactive and detail-oriented Lead ITSM Specialist to support the successful implementation of a new Enterprise Service Management system. Key activities Evaluate, design, execute, measure, monitor and control ITSM processes Embed scalable, future‑ready service management processes that integrate with enterprise architecture and transformation programs Partner with HR, Payroll, Facilities, Procurement and other business areas to define and optimise non‑IT request flows that support core enterprise functions Once live, coordinate incident and request responses, ensuring timely resolution and clear communication with stakeholders Lead post‑incident reviews, capturing lessons learned and driving continuous improvement Skills In-depth understanding of incident and request management frameworks, methodologies, and best practices Hands‑on experience with ITSM platforms and service management tooling Demonstrated experience in IT Operations, including Incident, Request, and Problem Management Strong organisational skills with the ability to manage multiple priorities in a fast‑paced setting ITIL background V3 or V4 What’s it in for you: Initial 12‑Month Contract ITSM Implementation Project Apply now to secure an interview or contact Sarah Jordan at ************@talentinternational.com for a confidential discussion. #J-18808-Ljbffr
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Lead ITSM Specialist
Vor 6 Tagen
City of Melbourne, Österreich Dixon Appointments VollzeitLead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...
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Lead ITSM Specialist
vor 3 Wochen
City of Melbourne, Österreich ClearCompany VollzeitYou will collaborate with project teams, technical specialists, business units, and vendors to establish best-practice workflows that improve service resilience, communication, and operational efficiency. A key part of this role involves preparing operational teams for go-live through training, documentation, and hands-on knowledge transfer. Key...
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City of Melbourne, Österreich Talent International VollzeitA Victorian government client is seeking a Lead ITSM Specialist to support the implementation of a new Enterprise Service Management system. The role entails evaluating and designing ITSM processes, partnering with business areas to optimize workflows, and leading post-incident reviews. The ideal candidate will have a strong background in IT Operations and...
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ITSM Lead
Vor 6 Tagen
City of Melbourne, Österreich Dixon Appointments VollzeitAn established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...
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IT Asset Management, ServiceNow, ITSM Lead
vor 3 Wochen
Council of the City of Sydney, Österreich The Aquarium VollzeitMultiple IT Roles (NV1 Required) We are looking for talented IT professionals to join a major project kicking off early 2026 (not a bid) across Sydney and Melbourne . If you hold an active NV1 clearance and are looking for your next challenge, we want to hear from you. Locations: Sydney & Melbourne (onsite)Contract Length: Up to 5 yearsStart Date: Jan 2026...
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Itsm Consultant
vor 2 Wochen
City of Melbourne, Österreich Exsead Group VollzeitTechnology Sales Leader - Digital, Engineering, Cloud and Automation, IIoT, SaaS & Data Role Description We are seeking an ITSM Consultant with strong experience in Freshservice or ServiceNow to work closely with our Australian clients. You will lead platform configurations, service operations, ITSM process improvements, and ongoing service management. This...
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ITSM Lead: Transformational Change
vor 3 Wochen
City of Melbourne, Österreich Technology CII VollzeitA leading technology company is seeking an experienced IT Service Management (ITSM) Lead in Melbourne to support the implementation of a new ITSM tool and enhance service management practices. This pivotal role requires operational expertise and consultancy skills to lead vendor delivery and align ITIL processes effectively, offering a 12-month contract with...
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ITSM Transformation Lead
vor 1 Woche
City of Melbourne, Österreich Lounjee VollzeitA leading consulting firm in Victoria is seeking an IT Service Management Lead to support their ITSM transformation project. This role requires expertise in ITIL frameworks and operational consultancy skills. You will drive change in service management practices and oversee vendor relationships. The contract lasts for 12 months, with potential for extension,...
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ITSM Transformation Lead
vor 3 Wochen
City of Melbourne, Österreich Michael Page VollzeitA recruitment agency is seeking an IT Service Management Lead in Melbourne, Victoria, to guide a major ITSM transformation project. The successful candidate will oversee vendor implementation and drive operational excellence in service management. The role offers a 12-month contract, with the potential for extension, and involves a greenfield implementation...
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ITSM Specialist – ServiceNow/Freshservice
vor 2 Wochen
City of Melbourne, Österreich Exsead Group VollzeitA leading technology consultancy is seeking an ITSM Consultant to work with clients in Australia. The role involves platform configurations, ITSM improvements, and managing ongoing IT services. Candidates should have 3–5 years of experience with Freshservice or ServiceNow, excellent communication skills, and the ability to work during Australian business...
