Lead ITSM Specialist: Enterprise Service Management Project

ITSM Implementation Project This Victorian government client is seeking a proactive and detail-oriented Lead ITSM Specialist to support the successful implementation of a new Enterprise Service Management system. Key activities Evaluate, design, execute, measure, monitor and control ITSM processes Embed scalable, future‑ready service management processes...

Lead ITSM Specialist (12-Month Contract) We're seeking an experienced Lead ITSM Specialist for a 12 month contract to support the implementation of a new Enterprise Service Management (ESM) platform. In this project-focused role, you'll design and embed incident, problem, and request management processes that support both IT and business operations. Hybrid...

You will collaborate with project teams, technical specialists, business units, and vendors to establish best-practice workflows that improve service resilience, communication, and operational efficiency. A key part of this role involves preparing operational teams for go-live through training, documentation, and hands-on knowledge transfer. Key...

An established recruitment agency is seeking a Lead ITSM Specialist for a 12-month contract to support the implementation of a new Enterprise Service Management platform. The role involves designing and embedding incident, problem, and request management processes while collaborating with teams to enhance service reliability. Ideal candidates will have...

Multiple IT Roles (NV1 Required) We are looking for talented IT professionals to join a major project kicking off early 2026 (not a bid) across Sydney and Melbourne . If you hold an active NV1 clearance and are looking for your next challenge, we want to hear from you. Locations: Sydney & Melbourne (onsite)Contract Length: Up to 5 yearsStart Date: Jan 2026...

ITSM Practice Lead - Problem & Knowledge Management Join to apply for the ITSM Practice Lead - Problem & Knowledge Management role at Optus Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. As a Practice Lead, Problem and Knowledge...

We’re seeking an experienced IT Service Management (ITSM) Lead to support the implementation of a new ITSM tool and uplift service management practices. This role combines operational expertise, consultancy skills, and leadership to guide vendor delivery, lead change, and mature ITIL‑aligned processes. Client Details My client is embarking on a major IT...

We're seeking an experienced IT Service Management (ITSM) Lead to support the implementation of a new ITSM tool and uplift service management practices. This role combines operational expertise, consultancy skills, and leadership to guide vendor delivery, lead change, and mature ITIL-aligned processes. Client Details My client is embarking on a major IT...

A leading telecommunications company in Sydney is looking for an ITSM Practice Lead to manage a team focused on continuous service improvement. Responsibilities include overseeing the operational performance for Enterprise clients and leading initiatives for problem and knowledge management. Candidates should have strong ITIL knowledge, minimum 5 years in...

12 month contract (with potential 12 month extension) Exciting greenfield implementation project. About Our Client My client is embarking on a major IT Service Management (ITSM) transformation project. They are currently in the market for a new ITSM tool (product selection is still underway) and require an experienced ITSM Lead to guide this journey. This...