Service Desk Officer
Vor 6 Tagen
Service Desk Officer (Information Technology) Our organisation's aspiration to be the best in Australia is reflected in our core values of Teamwork, Customer Focus, Innovation, and Commitment to Safety These values define who we are, how we work together, and how we serve our community. If you're passionate about technology, teamwork, and delivering excellent service, we'd love you to join our Digital Services team. About the role As a Service Desk Officer, you will be responsible for providing exceptional technical support to staff and remote sites, ensuring technology services operate efficiently and meet user needs. You'll play a key role in delivering first- and second-level IT support, troubleshooting technical issues, maintaining system integrity, and providing outstanding customer service. You'll also contribute to continuous improvement within the Digital Services unit and help achieve our organisation's strategic and operational objectives. Key Duties Provide 1st and 2nd level IT support via phone, email, and other communication channels. Troubleshoot and resolve hardware, software, and network issues across multiple sites. Document and track all service requests using the IT Service Management system. Configure and install hardware, software, and peripherals according to organisational standards. Maintain accurate documentation, asset registers, and databases. Ensure IT security compliance and maintain confidentiality of information. Collaborate with Digital Services teams to identify and address system issues and risks. Deliver customer‑focused service and support within agreed service levels. About You You're a motivated and customer‑oriented IT professional who enjoys solving technical challenges and working collaboratively in a supportive team. Essential qualifications and experience Certificate IV in Information Technology or related field. Proven experience in an IT support role within an enterprise environment. Strong understanding of Windows 10, networking, and end‑user technologies. Experience supporting audio‑visual equipment and meeting room technologies. Excellent written and verbal communication skills. Current Class C driver's licence. Desirable qualifications Microsoft Certified Professional or Microsoft Certified Solutions Expert certification. Experience working within a multi‑site enterprise network environment. ITIL v3 or v4 Foundation certification. Knowledge of Active Directory, SCCM, Office 365, and Technology One. Ability to work collaboratively within a team and manage flexible working hours. If you are interested, please apply or contact me on #J-18808-Ljbffr
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Service Desk Support Officer
Vor 4 Tagen
Council of the City of Sydney, Österreich Public Sector People VollzeitService Desk Support Officer Join to apply for the Service Desk Support Officer role at Public Sector People. Do you thrive in a fast‑paced environment and are you passionate about providing exceptional IT support to a valued client base? We are looking for a skilled and motivated IT Support Officer to join our client, a local council in Sydney. This is a...
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Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Service Desk Officer
vor 4 Wochen
City of Brisbane, Österreich NTI Australia VollzeitBased in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few!). You will also be trained and provide...
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Service Desk Agent
Vor 4 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitAbout the Team End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...
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SERVICE DESK ENGINEER
Vor 6 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitHybrid Work Model Excellent Career Path Close to transport One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 2 Support experience to join on a full time basis. The MSP provide a range of cloud...
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IT Service Desk Officer
Vor 2 Tagen
City of Melbourne, Österreich M&T Resources VollzeitJoin to apply for the IT Service Desk Officer role at M&T Resources About the role As an experienced Service Desk Officer you will provide timely and efficient support for network and desktop services, including hardware, software, and email systems, to ensure optimal use of technology by internal and external customers. Administer and maintain Council’s...
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Service Desk Agent
Vor 6 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitAbout the Team: End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology...
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Senior Service Desk Operator
vor 2 Wochen
Council of the City of Sydney, Österreich JS Careers VollzeitPrincipal | Connecting Top Technology Talent – Digital, Cyber, Transformation JS Careers is partnering with a respected firm to hire a Service Desk Operator who thrives on solving problems, taking initiative, and getting things done. This role offers a 50/50 blend of day-to-day service desk support and involvement in key IT projects — ideal for someone...
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IT Service Desk
vor 1 Woche
Council of the City of Sydney, Österreich Uniting VollzeitIT Service Desk Analyst – Parramatta CBD Fixed-Term Contract – 6 months Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD. This 6‑month fixed‑term position, with the possibility of extension, will provide first‑line IT support to all Uniting staff, ensuring efficient and reliable technology...
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Luxury Front Desk Guest Service Officer
Vor 2 Tagen
Council of the City of Sydney, Österreich Four Seasons Hotel VollzeitA luxury hotel is seeking a warm and passionate Guest Service Officer to join their Front Office team. You will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while addressing their needs. The ideal candidate has excellent communication skills and previous experience in a front desk or guest service role. This...
