Onboarding Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About Us Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of. eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. About the team and role eBay is redefining the future of commerce with eBay Live, a dynamic, interactive livestream shopping experience that brings buyers and sellers together in real time. Through livestream, sellers can showcase products, build trust, and connect authentically with audiences. eBay Live is the next evolution of ecommerce, blending entertainment and shopping in a format that’s engaging, immediate, and community-driven. Join a fast-paced, innovative team as we bring this exciting live‑shopping experience to Australia and shape the future of how people discover and purchase products online. We’re looking for an Onboarding & Activation Manager to help new sellers successfully launch their live‑selling journey on eBay Live. You’ll guide sellers through their first steps — from intake and training to technical setup and show readiness — ensuring they’re equipped for success. You’ll combine operational precision, empathy, and problem‑solving to make onboarding seamless, scalable, and personal. Working cross‑functionally with Business Development, Category, Live Ops, and other teams, you’ll prepare new sellers to thrive on eBay Live. What you will accomplish Coach sellers on all aspects of live selling: from assortment and developing innovative run‑of‑show/format ideas to on‑camera performance, live audience engagement, and leveraging analytics for growth. Guide new sellers through the onboarding journey from intake to first stream. Conduct live training webinars and onboarding sessions to educate sellers on tools, setup, and policies. Support sellers with technical setup, store readiness, and compliance. Maintain onboarding trackers and ensure sellers progress through each milestone on time. Collaborate with cross‑functional teams (BD, Live Ops, GCX, Category) to resolve issues and streamline onboarding. Deliver a seller experience that builds confidence, trust, and excitement for live selling. What you will bring Bachelor's degree in business, marketing, or related field. 4+ years of experience in a commercial or category management role. Solid analytical, strategic thinking, and project management skills. Clear and concise communication skills. Strong ability to collaborate on cross‑functional teams. Strong ability to gather and analyse data to form insights and recommendations. Experience working on marketplaces, live streaming or social platforms preferred. If you're passionate about eCommerce and want to be part of eBay Live in eBay Australia, this is the role for you. We offer a competitive salary and benefits package, and an opportunity to work with a talented and dynamic team. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. #J-18808-Ljbffr