Empathetic Collections Specialist

A renewable energy company in the City of Melbourne seeks two Collections Specialists on a casual basis. In this people-first role, you will support customers struggling with electricity payments, ensuring clear and empathetic communication. The company values customer focus and is committed to building a diverse and inclusive culture. The position offers a...

A leading mutual bank is seeking a Customer Assist Officer in Melbourne to support customers experiencing financial hardship. This full-time role emphasizes empathetic communication and effective negotiation skills. Candidates should have experience in collections or hardship, with strong communication ability and proficiency in multiple technologies. The...

A leading mutual bank in Australia is seeking a Customer Assist Officer on a full-time fixed term basis until September . The role focuses on supporting customers in financial hardship through empathetic communication and effective negotiation. Candidates should have experience in collections or hardship, strong communication skills, and an ability to manage...

A financial services company in Townsville City seeks a Financial Care Agent to negotiate resolutions for past‑due accounts while ensuring high customer satisfaction. The ideal candidate will possess excellent customer service and problem‑solving skills along with a high school diploma or GED. This full‑time role requires flexibility for evening and...

Full Time (Work from Home)Location : Remote- Brisbane, MelbourneCompany : Fee SynergyIndustry : Accounting & Legal Services About Fee Synergy Fee Synergy is Australia's leading provider of accounts receivable and payment solutions for accountancy and legal firms. Our mission is to replace the stress of debt with a positive, professional customer experience....

A leading financial service provider in Melbourne is seeking a Collections Officer to help customers with outstanding balances. The role emphasizes empathy and problem-solving, allowing you to make a positive impact on customers’ experiences. The company offers a collaborative team culture and ample opportunities for career growth. Interested candidates...

Overview A leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship. Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range...

A major financial services group is seeking a Credit Consultant for its Collections Team in Brisbane. This role involves managing incoming calls, discussing overdue accounts, and supporting clients through effective communication. The ideal candidate will have debt collection experience and a strong customer service mindset. The company offers flexible...

A leading insurance firm in Australia is seeking a Claims Specialist to join their Replacement Vehicle Team. This role involves managing a portfolio of claims, providing empathetic support, and advocating for customers during challenging times. Ideal candidates will have prior insurance experience and a customer-first mindset. The position offers permanent...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...