Customer Service Manager

vor 4 Wochen

City of Brisbane, Österreich Allied Pinnacle Vollzeit

Allied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers. Our heritage encompasses more than 100 years of flour milling and food ingredient expertise. We have a reputation for excellence in customer service, product supply, technical expertise, quality, and we focus on the safety and engagement of our employees. We are committed to building a great future by enhancing individual and team success, encouraging diversity, and supporting innovative thinking. An opportunity currently exists for a Customer Service Manager to join the team at our head office in Macquarie Park - NSW or at our Tennyson - QLD site, on a full-time permanent basis. As the National Customer Service Manager, you are the glue that holds the company together, ensuring seamless communication between customers, sales channels, and internal teams. You will lead a dynamic team of 12, managing customer interactions across multiple sales channels including retail, wholesale, and e-commerce. Your role is pivotal in maintaining customer satisfaction, driving operational efficiency, and supporting the company’s growth in the competitive FMCG landscape. Key accountabilities include: Leading, coaching, and developing 12-person customer service team. Overseeing multi-channel customer service operations (retail, wholesale, route, e-sales). Acting as the primary liaison between customers, sales, logistics, and supply chain. Resolving escalations with professionalism and urgency. Refining processes to improve service levels and team efficiency. Reporting on KPIs and service metrics. Supporting promotions, launches, and cross-functional initiatives. Championing a strong customer‑first culture. Driving continuous improvements in customer service. The successful applicant will possess: 10+ years’ leadership experience in Customer Service. FMCG or fast‑paced industry background (highly advantageous). Strong leadership and people‑development capability. Excellent communication and conflict‑resolution skills. CRM/ERP experience and confidence with customer platforms. A calm, organised, and hands‑on leadership approach. Resilience, adaptability, and a customer‑first mindset. Willingness to travel interstate. Relevant tertiary qualifications (Customer Experience, Hospitality or similar) or equivalent experience. This role can be based in either Macquarie Park (NSW) or Tennyson (QLD). Please specify your preferred location when applying. What is in it for you: Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work. Work/Life balance. Access to Employee Assistance Program (EAP). Living our Values: Act as One, Better Every day, Own It, Think Differently, and Enjoy the Ride.

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