Digital Service Representative

Digital Service Representative Service NSW, Grade 2 / 3 Digital Service Representative Casual Relief Pool These casual appointments will be utilised to meet business needs across the following Service Centre locations. Central Coast Region : Hornsby, Woy Woy, Gosford, Erina, Toukley and Tuggerah Northern Suburbs Region : North Sydney, Brookvale, Warriewood, Chatswood, Hornsby, Castle Hill, Ryde Sydney Central Region : Bondi Junction, Eastgardens, Wynyard, Haymarket, Revesby, Burwood, Marrickville, Auburn, Silverwater, North Rocks, Bankstown, Parramatta, Merrylands Sydney West Region : Blacktown, Mt Druitt, Penrith, Wetherill Park, Liverpool, Glenmore Park, Tallawong, Macarthur, Edmondson Park, Richmond, Springwood Sydney South Region : Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine Illawarra Region : Corrimal, Wollongong, Warrawong, Kiama Do you enjoy variety, are passionate about helping people, and seeking a casual role? Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool. The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands. As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast‑paced customer‑centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack. We are also looking to create a Talent Pool for future casual opportunities that arise over the next 18 months. If you are unsuccessful in obtaining a casual opportunity at this time you may be included within this pool. Service NSW is passionate about delivering first‑class customer experience to all citizens and businesses across NSW. Please note that shifts for casual employees are not guaranteed, as they are dependent on business needs and demands. You may be called on to perform work within the region from Monday – Friday 7 : 30 am – 6 : 30pm and Saturday 8 : 00am – 3 : 30pm All successful applicants will be required to attend a 2‑week block of training. This training will be held on Monday to Friday between 9 : 00am to 5 : 00pm (70 hours in total) and you will be paid for this time at the applicable casual rate. 2. Attach an up‑to‑date cover letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date : Friday 23rdFebruary 2024 at 9 : 59am Service NSW uses multi‑staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. About Service NSW Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award‑winning culture of passion and teamwork. Service NSW partners with over 50 government and non‑government agencies to offer over 1,200 NSW Government services such as the Cost‑of‑Living program, Active and Creative Kids, drivers' licences, applications for birth certificates, Housing NSW payments and more. Our Commitment to Diversity, Inclusion & Flexibility We are committed to diversity, inclusion, and new ways of working. The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. #J-18808-Ljbffr