Help Desk Operator

About you We are looking for graduates with a willingness to learn, a growth mindset, and a positive attitude. You will play a role in contributing to projects, programs, initiatives and ongoing business that keeps Queensland communities safe, healthy, happy and thriving. Our graduates are integral to the Queensland Government. Remuneration and career growth We provide graduates with support and professional development to give them the tools and confidence to transition from digital graduates to digital professionals. As one of the largest employers in the state, the Queensland Government provides graduates the opportunity to tailor their career development and enhance their career opportunities. We offer: a starting salary of $76,217 at 1 July 2025 per annum plus superannuation Fixed-term 2-year contract flexible work-life balance opportunities, with a 36.25hour working week generous leave provisions and salary packaging a structured leadership development program career development guidance and a supportive graduate team access to networking opportunities and social events a mentor and connection to a supportive graduate cohort a wide variety of digitalgraduate roles to choose from. Career progression Due to their experience and training, our graduates can progress their careers very quickly. Eighty-seven percent of graduates completing the program stay on to be employed by the Queensland Government post-program. Our graduates' salaries can increase up to $27,000 (based at AO5 level) or more after completing the 2-year program. 1. The exact salary will be determined as per the applicable enterprise bargaining agreement. As an indicator, the minimum AO3 rate under the State Government Entities Certified Agreements 2023 as at 1 July 2025 is $76,217. 2. Working week hours may vary depending on the applicable enterprise bargaining agreement. The program significantly accelerated my career development. It provided me with invaluable opportunities to enhance my skills, gain practical experience, and build a strong network within the public sector. The structured learning and mentorship enabled me to quickly adapt to new challenges and responsibilities, helping me to grow professionally at a much faster pace than I could have anticipated on my own. Ashutosh - 2024 Graduate - Department of Education What you’ll be doing The graduatehelp desk operator is a pivotal role in any organisation. The help desk operator is the first port of call when a staff member is having difficulties using their PC or information system. The help desk operator needs to have a broad understanding of the information systems that are used in their organisation. They will also need to have a solid understanding of the technology that the organisation is utilising to run the information systems. The help desk operator needs to have very high-level communication skills so that they can determine the user's issue. The help desk operator then diagnoses the problem and identifies whether it is something that can be resolved at point of call or whether the incident needs to be referred to a specialist area within the information technology department for further analysis and then resolution. The help desk operator is the face of the information technology department; therefore, they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner. Responsibilities Responsibilities in a help desk operator role may include: monitoring and responding quickly to incoming requests relate to IT issues maintaining computer systems and act as support if any system goes down responsibility for PCs, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc.) maintaining user PCs, including upgrades and configuration as needed assisting with onboarding of new users keeping inventory of all equipment, software, and license users installing, configuring, and upgrading PC software. Ideal candidates Ideal candidates for a help desk operator role will have: the ability to use own initiative and operate under minimum supervision for internal effectiveness a positive approach to additional tasks on an as-needed basis is a plus experience in the installation, maintenance and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners and printers expertise supporting a Windows desktop environment, particularly Windows operating systems, Microsoft Office, Adobe products and various web browsers well-developed interpersonal skills and proven ability to work alone and as part of a team with minimal supervision strong customer service focus and commitment. Technical skills Technical skills: General awareness of computer systems, PC repair, and network management. Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability to deploy, configure, and support operating systems on desktop and mobile.Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritisation of tasks, stakeholders, budget, and time. Qualifications A degree in: Information technology Computer and software systems Information systems Database management Systems administration Project management. Eligible and who can apply? The Queensland Government prides itself on embracing diversity. We value people from all walks of life and are committed to creating a vibrant, inclusive, and diverse workplace. We encourage applications from: women people with disability Aboriginal and Torres Strait Islander Peoples members of the LGBTIQA+ community people from culturally and linguistically diverse backgrounds mature-age Queenslanders. We also welcome international students who meet unrestricted working rights in Australia. Support and reasonable adjustments can be provided to applicants throughout the selection process as required. Email our graduate manager at discuss further. Eligibility To be eligible for the Digital Graduate Program, you must: Have completed (or will complete) a Bachelor’s, Graduate Certificate, or Master’s degree between January-2023 and December 2026. If you have an overseas qualification, it must be recognised in Australia prior to applying. Learn more about the Qualifications Recognition process ( Hold a degree in one of these fields: Information Technology and related fields: Information technology, cloud computing, cyber security, computer science, data analytics, robotics, information management, mathematics, software or systems engineering. Emerging Technologies and AI: Artificial intelligence, automation development. Strategic Management and Business: Business, marketing, or project management. Design and Creative Industries: Web and multimedia design, user experience (UX) or interactive design. International students currently residing in Australia must also have: Unrestricted working rights in Australia until at least February 2029. This includes: Permanent Residency, citizenship, or work‑related visas (e.g., Temporary Graduate 485 Visa) that permit full‑time, unrestricted work. Evidence of transitioning to unrestricted working rights (if on a bridging visa). Successful applicants If you are successful you must: relocate to Brisbane (or other Queensland locations) at your own expense. be ready to start by February 2027. Earlier start dates may be accommodated based on agency‑specific needs. #J-18808-Ljbffr