Key Account Manager

Account Manager Sydney, Australia About AvePoint Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft, Google, Salesforce and other collaboration environments. The company offers a global channel partner program that includes approximately 5,000 managed service providers, value‑added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. About the Position Are you ready to progress your sales career in the fast‑growing SaaS industry where you work with our existing customers to help them get the most out of their Microsoft Cloud investment? Passionate about technology, people and sales, you’ll have the opportunity to utilize your skills and passions at the number one cloud data governance ISV in the world. Your job is to work with a dedicated patch of our existing customers as an Account Manager to be their key point of contact. Your role is to establish a trusted advisor relationship to achieve and expand customer goals resulting in account renewal, upsell and cross‑sell. Responsibilities will include the following. Owning a book of business with assigned customers and selling, supporting, educating and growing through regular systematic touchpoints. Acting as the single point of contact for existing AvePoint customers in your account patch. Maintaining and building relationships with existing key contacts. Establishing relationships with key customer business and technical advocates that have the power to drive long‑term AvePoint solution adoption within their company. Ownership of the commercial sale. Managing complex sales cycles with a consultative sales approach. Securing the renewals of customer accounts at or above the projected renewal amount. Increasing sales by driving product adoption, managing escalations and thereby ensuring retention and long‑term satisfaction. Understanding the customers’ business, challenges, pains and opportunities. Presenting AvePoint solutions relevant to customer objectives. Working with dedicated pre‑sales engineers and other cross‑functional team members to help close business. Successfully facilitating solution discovery, solution overview and technical deep dive sessions with customers (with support as required). Answering questions and helping to resolve issues in a timely manner including communicating new product developments to existing customers. Communicating with prospective customers, assisting and guiding them through their evaluation and selection process. Maintaining an accurate and current pipeline of opportunities within the CRM system. Be responsible for hitting or exceeding quarterly renewal and new business targets. What You’ll Bring We value agility, passion and teamwork. The successful candidate will: Bachelor’s degree. Multiple years of technology account management experience. Prior experience selling in the Microsoft 365 ecosystem (preferred). Experience with executive selling both business and technical. General familiarity with selling methodologies and processes. Business development experience preferable. Accountability and a sense of urgency. Excellent communication and listening skills. Willingness to learn and grow. Self‑motivated with an entrepreneurial mindset. Benefits We Offer Competitive market‑based compensation. Career progression and internal mobility opportunities across our global footprint in North America, EMEA and APAC. Work‑life balance through a hybrid working model of 3 days a week in office. Generous PTO allowance including AvePoint Holidays (Birthday Day, Family Day, Holiday Half‑Day, Community Outreach Half‑Day). Private Health Insurance. Mobile Phone Plan Reimbursement. Tuition Reimbursement. Dedication Awards. Employee Referral Program ...and much more Diversity & Inclusion AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging and we continue to work toward creating a workforce that represents the diversity of our customers and communities. Application Details Employment Type: Full Time Experience Required: 1+ years Vacancy: 1 #J-18808-Ljbffr