Salesforce Business Analyst

Vor 6 Tagen

Council of the City of Sydney, Österreich CareCone Australia Vollzeit

OverviewTalent Acquisition Consultant at Carecone AustraliaRole : Salesforce Business AnalystLocation : SydneyResponsibilitiesEngage with business stakeholders to gather, document, and prioritize requirements.Translate business processes into detailed user stories, acceptance criteria, and functional designs.Analyze and recommend solutions leveraging PSS data models, Experience Cloud portals, FSL scheduling, and Salesforce Shield security features.Support solution architects and developers with clarifications during design and build.Conduct system demos, UAT support, and training sessions with business users.Ensure solutions comply with public sector standards, security, and governance requirements.Act as a liaison between technical teams, business units, and end users. Required Skills & Experience8-10+ years of Salesforce Business Analyst or Consultant experience.Hands‑on knowledge of Public Sector Solutions and government processes.Familiarity with Experience Cloud (community / portal use cases), FSL (workforce / service management), and Shield (encryption, monitoring, compliance). Strong skills in requirement gathering, documentation, and stakeholder management.Salesforce Business Analyst or Administrator certification preferred; PSS / Experience Cloud certification a plus. Preferred QualificationsExperience in large‑scale public sector transformation programs.Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO). Strong communication, presentation, and facilitation skills. How to ApplyInterested people can share their resume at or can reach me on Ljbffr #J- #J-18808-Ljbffr

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