IT Support Officer
Vor 2 Tagen
Overview A leading technology services provider is seeking an IT Support Specialist to join their Melbourne-based team, offering a unique hybrid role that blends onsite technical support with remote service desk responsibilities. This position is perfect for someone who thrives on delivering exceptional customer experiences, enjoys variety in their day-to-day work, and values being part of a collaborative and supportive environment. Responsibilities Hybrid role combining onsite Tech support with remote Service Desk operations, providing diverse daily challenges and opportunities to connect with customers face-to-face and virtually. Work within a highly collaborative team that values empathy, clear communication, and continuous improvement—your input will help shape processes and enhance the overall customer journey. Enjoy flexible working opportunities, ongoing training, and the chance to develop your skills in both technical troubleshooting and customer engagement within a supportive leadership framework. What You'll Do Provide remote support for end-user devices and applications, ensuring timely resolution of incidents and requests while maintaining high standards of customer satisfaction. Deliver outstanding customer experiences through empathetic communication, effective troubleshooting, and proactive follow-up on all service interactions. Support customers across multiple locations remotely, escalating onsite requirements as needed to ensure seamless service delivery. Perform all support functions in alignment with ITIL processes and operational standards, contributing to a culture of best practice and quality assurance. Log all required tickets and appointments accurately within the ITSM tool (ServiceNow), ensuring data integrity for reporting and analysis purposes. Troubleshoot desktop, networking, Windows Server, M365 issues, as well as AV conferencing systems; escalate complex problems to relevant internal or customer teams as appropriate. Qualifications At least two years’ experience in an IT Support role involving both remote troubleshooting and face-to-face engagement with end users at all organisational levels. Demonstrated expertise supporting end user devices—including desktops, laptops, mobile devices—and familiarity with endpoint management platforms such as SCCM or Intune. Proven ability to communicate effectively with senior management and executives while building rapport through empathy and professionalism. Strong working knowledge of Windows Operating Systems, Microsoft 365 suite (M365), AV management tools, Windows desktop products, networking fundamentals (LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV). Application Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply, please click apply or email John Riordan at for a confidential discussion. #J-18808-Ljbffr
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Education IT Support Officer — Public Service
Vor 2 Tagen
Council of the City of Sydney, Österreich School Administrative And Support VollzeitA government educational department in New South Wales is seeking a Technology Support Officer responsible for providing efficient information technology support services and performing maintenance on departmental IT equipment. This role is crucial in ensuring optimum operational efficiency and offers a talent pool for ongoing or temporary opportunities in...
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IT Support Officer
vor 3 Wochen
City of Melbourne, Österreich Sushi Sushi VollzeitSushi Sushi, Australia's largest sushi brand, is going through an exciting period of growth and we are looking for an IT Support Officer to join our Support office team during an exciting period of new growth and transformation. With this growth, comes opportunity to make a difference. We pride ourselves on being a market leader that is considered best...
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Education IT Support Specialist
Vor 2 Tagen
City of Melbourne, Österreich School Administrative And Support VollzeitAn education services provider in Melbourne is seeking a Technology Support Officer to assist with efficient IT support services and perform maintenance on departmental equipment. This role offers opportunities to develop your public service career and engage in a supportive environment. Candidates are required to demonstrate experience with technology and...
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IT Support Technician
vor 2 Wochen
Council of the City of Sydney, Österreich Virtual IT Group VollzeitThe primary objective is to provide exceptional customer service, remote & on‑site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor. Please note that although the role is advertised as Sydney, individuals from the Wollongong and Shellharbour area are also encouraged to apply. POSITION...
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IT Support Officer
vor 2 Wochen
City of Melbourne, Österreich Navitas VollzeitNavitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by...
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It Support Officer
Vor 6 Tagen
City of Melbourne, Österreich Navitas VollzeitNavitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our Careers & Industry (C&I) Division you'll be part of a team supporting Navitas' portfolio of colleges, campuses, and offices. Employing 5,000 staff, we create life-changing opportunities for students to learn by...
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IT Support Officer
vor 2 Wochen
City of Melbourne, Österreich North Richmond Community Health VollzeitJoin to apply for the IT Support Officer role at North Richmond Community Health At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health...
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City of Melbourne, Österreich Podium IT VollzeitThe Offer Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. Our Commitment As part of the role, Podium IT will be offering you unique exposure to some of the latest technologies. You will also be involved in developing and...
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IT Support Engineer
vor 3 Wochen
Coffs Harbour City Council, Österreich Virtual IT Group VollzeitThe primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor. Please note that although the role is advertised for Sydney as the work location, individuals from Wollongong and the Shellharbour area are encouraged to apply....
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IT Helpdesk Support Officer
vor 2 Wochen
City of Melbourne, Österreich Colliers VollzeitCompany Description Colliers is built on an enterprising spirit.What makes us different isn’t just what we do, it’s how we do it. Our people are passionate, take ownership, and always act with integrity for our clients, colleagues, and communities. We accelerate success by empowering bold thinking and driving exceptional results. Job Description We’re...
