Chapter Area Lead Gen AI

You are a senior engineering leader who is passionate about people, agentic technologies, and growing the technology skills of the future. We are leading the world in AI ambition within Australia’s largest bank and fintech Together, we will engineer the future of banking with innovative Gen AI solutions Do work that matters As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and colleagues. The Gen AI Domain has been set up to build the tools and capabilities needed within the group tapping into the promise of Generative AI as a key technology to solve those needs. This domain will power the creation of AI bots that can support nuanced & personalised conversational experiences in our customer and staff facing channels while using the same expertise to drive dynamic self-healing distributed workflow orchestration for service fulfilment and support units. This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption. We will enable the broader group to leverage broad Generative AI capabilities through building domain owned platforms and frameworks for use across the bank, such as the Gen.AI Hub. We will be incubating new job families required to be able to leverage generative AI, such as Prompt Engineering and AI Knowledge Management as we create new platforms to support this transformation. These new jobs require skills from engineering, business analysis, data science, knowledge management, psychology, sociology and management practice. See yourself in our team You’ll be managing a large team of engineers and engineering managers with diverse core skillsets with a specialisation in leveraging Generative AI. You will be ensuring optimal goal setting, performance, career development and engagement. You will share the responsibility of delivering high quality technology platforms alongside the Chief Engineers and the Crew Leads within the domain. You will be defining the culture of the engineering organisation within the domain, ensuring a balance between delivery, continuous learning, and peer coaching within this fast-moving technology landscape. You will work with your chapter leads to experiment and incubate new engineering approaches to using Generative AI. You will work out what skills and capabilities are required for the future to create distributed, resilient solutions both as part of the platforms we create and inform job design across the organization for our internal customers. You will work closely with the Data Science community to understand emergent models, model risks and the model refinement and manufacturing capabilities within CBA. You will work closely with the SRE and risk communities to understand how to manage holistic system risks and how to uplift those capabilities within your team. We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. We’re interested in hearing from people who: Are inspirational leaders – you leverage a powerful combination of technical skill and people leadership, and you have the ability to support and advocate for your teams Have demonstrable software development experience. You are willing to learn and jump into the deep end of technical problems and dive into code Can demonstrate a thorough understanding of software design and software development lifecycle Are familiar with emerging tech and methodologies Are confident in defining requirements, architecting, and designing software and code review practices Can leverage both quantitative and qualitative analysis to drive great decision making Working with us: Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of our technology hubs in Sydney and Melbourne. We really love working here, and we think you will too. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Advertising End Date: 01/12/2025 #J-18808-Ljbffr