Case Manager

Join to apply for the Case Manager role at QBE Insurance Primary Details Time Type: Full timeWorker Type: Employee Opportunity We currently have a permanent full‑time opportunity to join our Workers Compensation Claims Business as a Case Manager. In this role, you will play an integral part in providing superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases. As a Case Manager you will take pride in delivering an exceptional customer experience at every touchpoint. You are self‑motivated, with a keen attention to detail, capable of maintaining high standards during times of change, and resilient when facing challenges. Your New Role Contact stakeholders through case conferencing, claims reviews and on‑site visits. Adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database. Provide support and guidance to injured people throughout their claim. Build and maintain strong relationships with customers. Work in a fast‑paced and dynamic work environment. Provide end‑to‑end claims management for your client portfolio, drawing on your exceptional customer service and decision‑making skills to achieve return‑to‑work objectives. About You A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims. An engaging and courteous phone manner with the ability to type and talk concurrently. The ability to build rapport and provide timely solutions and recommendations with diverse customers. Resilience with the ability to work both independently and as part of a team in a fast‑paced dynamic environment. Strong computer and numeracy skills with the ability to pick up new systems quickly. Previous experience in customer service, administration and/or operational roles. An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all areas. About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down‑to‑earth, passionate and kind. Benefits ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance. Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks’ gender‑equal flexible leave for all new parents, including paid super. Voluntary super contributions and company matching. Income protection insurance & reimbursed death and total permanent disability insurance premiums. A range of discounts on insurance products, car hire, hotels, goods and services. Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program. 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards. 2021 LinkedIn Top Employer & HRD Employer of Choice. 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Platinum employer on the Australian Workplace Equality Index (AWEI). Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates. Family Friendly Workplace accredited employer since 2021. Apply Now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Application Close Date: 06/12/ :59 PM Skills Analytical Thinking Case Management Claims Settlement Communication Critical Thinking Customer Service Data Privacy Disability Claims Intentional Collaboration Managing Performance Negotiation Personal Injury Claims Risk Assessments Sound Judgment Stakeholder Management Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at #J-18808-Ljbffr