Case Manager

vor 16 Stunden

Council of the City of Sydney, Österreich Percepta Llc Vollzeit

Join our team as a Case Manager and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs What We Offer Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated. Team Spirit: Join a close‑knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment. Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all. Your Role As a Case Manager, you will provide full Omni‑Channel concern resolution support to customers of a luxury automotive brand, from initial inquiry or concern through to close, liaising and coordinating with dealers/retailers, field staff, management, and other relevant departments to satisfactorily resolve customer concerns. Responsibilities Handle inbound and outbound contacts through multiple channels (voice, email, social media) regarding customers' vehicles or experience with the luxury automotive brand. Conduct end‑to‑end case management by researching, following up, involving various departments, and ensuring the customer is kept updated and their needs or concerns are addressed until resolution, in accordance with department standards. Takes full ownership of own case file and acts as backup to designated buddy for continuity of service and action. Provide regular feedback and observations to line manager to support ongoing process improvements or early warning signs of trends or volume increases on specific subjects. What You Bring Proven experience in case management and customer support, including handling objections. Experience dealing with high‑end customers for a luxury brand is a plus. Strong communication skills across multiple channels (voice, email, social media). Ability to provide end‑to‑end support for customers. Passion for the automotive industry. Problem‑solving mindset and ability to research and present the best resolution to meet company and client expectations. Excellent organizational skills and attention to detail. Availability: full working rights and the ability to perform inherent role requirements. What You'll Get Hybrid / Flexible Working Arrangements Walking distance to Mascot train station Free on‑site gym Free on‑site parking Tuition Reimbursement Apply now and become part of our vibrant team From its inception, Percepta LLC has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support. #J-18808-Ljbffr

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