Implementation Consultant

Melbourne, Victoria, AUS Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. The Implementation Services team within Professional Services plays an integral role at Lucid Software, setting up each of our customers for long-term success. Each Implementation Consultant and Customer Trainer (“IC”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively. Responsibilities Provide a best-in-class onboarding experience for Lucid customers of every segment and size Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products Drive alignment with stakeholders inside customer organizations to deliver a variety of customized, professional service offerings on time and under budget Act as the project lead on customer engagements, aligning early with prospective customers, account teams, and post-sale partners in order to appropriately scope projects and set correct expectations Serve as a subject matter expert, assisting customers with effective and necessary change management, account configuration, training, etc. Develop and implement proven change management strategies to help customers adapt to new processes and systems Coordinate and collaborate closely with Lucid technical and solutions consultants, as necessary, for delivery of customized solutions, integration setup, other technical configurations, etc. Drive successful user adoption of Lucid’s products through the facilitation and delivery of engaging, instructor-led end user training Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization Requirements Bachelor\'s degree (or equivalent education) with strong academic performance 3-5 years of experience in an implementation consulting, in-depth SaaS training and education, or consultative services role Strong history of project management expertise - certifications (e.g. CAPM, PMP, etc.) a strong plus Experience in, and passionate about, building relationships with internal and external stakeholders Outstanding organizational and task management skills, managing a varied set of responsibilities with strong attention to detail Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users Strong aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations Willingness and ability to work an adjusted schedule (i.e. 6:00 am - 2:00 pm AEDT) to maximize overlap with home office in North America Preferred Qualifications Previous experience working in SaaS, or a large enterprise business, even if in a non-consulting position Empathy and a demonstrated passion for problem-solving Proven ability to thrive in a fast paced, high-volume, and/or start-up-type environment Proven ability to drive complex projects to completion Bias towards finding solutions vs. shutting down ideas #LI-MK1 Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Select... Select... Start date year End date month Select... End date year LinkedIn Profile * Will you now or in the future require visa sponsorship to work in Australia? * Select... Please indicate that you understand that if you are not currently located in Victoria, AU, advance relocation will be required to be considered for this position. * Select... Where are you currently located (city/state/country)? * What is your desired annual compensation (OTE)? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Lucid Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status * Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr