Senior Desktop Support Officer

vor 14 Stunden

City of Melbourne, Österreich IT Alliance Australia Vollzeit

One of our Federal Government clients is looking for Senior Desktop Support Officer in Melbourne and Sydney . We are looking for the following Skills/Experience: Monitors service delivery channels and collects performance data. Assists with the specification, development, research and evaluation of service standards. Ensures that incidents are handled according to agreed procedures. Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Monitors quality and performance against agreed criteria to make learning recommendations or to escalation concerns. Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied. The next step is easy: If you are interested to discuss this position, you may send an email at or give us a call at for more information. Note - We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application. #J-18808-Ljbffr

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