Senior Desktop Support Officer
vor 14 Stunden
Add expected salary to your profile for insights Harrison McMillan is seeking a Senior Desktop Support Officer to work with a Federal Government Department in their ICT Operations Support Team. Role In this role you will be part of the ICT Support Team working on site supporting the ICT Program and Infrastructure Projects team that’s it within the Department. You will be responsible for delivering high level customer service and technical specialist support on a variety of technology and services to all staff across NMI and the department. Success Strong problem‑solving skills with the ability to address complex or escalated issues across a wide range of end‑user hardware and software Experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback Excellent organisational and strategic thinking skills, experience managing competing priorities and drive continuous improvement initiatives Demonstrated ability to identify knowledge gaps, implement documentation strategies and effective management of ICT knowledge articles Experience with managing competing priorities and adapting to change within a service delivery environment Experience providing information and updates on projects Monitor service delivery channels and collect performance data. Assist with the specification, development, research and evaluation of service standards Investigate causes of incidents and seeks resolution. Escalate unresolved incidents. Facilitates recovery, following resolution of incidents. Document and close resolved incidents. Contribute to testing and improving incident management procedures Provide operational direction, support and guidance to assigned colleagues. Allocate routine tasks or project work, in line with team objectives and individual capabilities Monitor quality and performance against agreed criteria to make learning recommendations or to elevate concerns. Coach colleagues in developing target skills and capabilities in line with team and personal goals. Facilitate effective working relationships between team members Conduct formal assessments or reviews for given domain areas, suppliers, or parts of the supply chain. Collate, collect and examine records, analyse the evidence and draft all or part of formal compliance reports. Determine the risks associated with findings and non‑compliance and proposes corrective actions. Provide advice and guidance in the use of organisational standards. Deal with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information Collect and use feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Help develop and enhance customer and stakeholder relationships. This role is planned to commence late January 2026. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years’ experience do you have as a Desktop Support Officer? Have you worked in a role where you were responsible for providing level 2 technical support? #J-18808-Ljbffr
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Senior Desktop Support Officer
vor 14 Stunden
City of Melbourne, Österreich ADL Group Australia Vollzeit• Location of work: VIC: Port Melbourne / NSW: Lindfield West or North Ryde | Onsite • Estimated start date: Wednesday, 28 January 2026 • Security Clearance: Existing or able to obtain baseline Our federal client, the Department of Industry, Science and Resources (DISR) is seeking an experienced Senior Desktop Support Officer to join the ICT Support...
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Senior Desktop Support Officer
vor 14 Stunden
City of Melbourne, Österreich CareCone Group VollzeitPosition: Senior Desktop Support Officer Location: VIC, NSW Duration: 12 Months with extension We are looking for a "Senior Desktop Support Officer" for one of our Federal Client based in VIC, NSW. Responsibilities Customer service support: Level 4 (SFIA) – Monitors service delivery channels and collects performance data. Assists with the specification,...
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Senior Desktop Support Officer
vor 14 Stunden
City of Melbourne, Österreich Cleared ICT VollzeitSenior Desktop Support Officer – 1.0 FTE Job Title: Senior Desktop Support Officer – 1.0 FTE Location: Port Melbourne, VIC (with potential NSW sites: Lindfield West & North Ryde) Working Arrangements: Onsite (flexible arrangements may be considered) Hours: Full-time, 40 hours per week (Monday to Friday, 9am-5pm) Security Clearance: Must be able to obtain...
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Senior Desktop Support Officer
Vor 5 Tagen
City of Brisbane, Österreich Great Southern Bank VollzeitJoin to apply for the Senior Desktop Support Officer role at Great Southern Bank As our highly valued Senior Desktop Support Officer based in Brisbane you will lead the technical capability within the Desktop Support Team and play a key role in ensuring Great Southern Bank staff have reliable access to the tools and technologies they need to perform their...
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Senior Desktop Support Officer
vor 14 Stunden
City of Brisbane, Österreich Bank VollzeitJoin to apply for the Senior Desktop Support Officer role at Great Southern Bank As our highly valued Senior Desktop Support Officer based in Brisbane you will lead the technical capability within the Desktop Support Team and play a key role in ensuring Great Southern Bank staff have reliable access to the tools and technologies they need to perform their...
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Desktop Support Officer
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitAs a member of CITEC’s Modern Workplace Team, you will deliver Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, you’ll play a key role in providing Tier 2 desktop support, ensuring seamless hardware and software functionality, and resolving technical issues with outstanding customer service....
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Senior Desktop Support Officer
vor 14 Stunden
City of Melbourne, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for Senior Desktop Support Officer in Melbourne and Sydney . We are looking for the following Skills/Experience: Monitors service delivery channels and collects performance data. Assists with the specification, development, research and evaluation of service standards. Ensures that incidents are handled...
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Desktop Support Officer
vor 3 Wochen
City of Brisbane, Österreich Queensland Government VollzeitAs a member of CITEC’s Modern Workplace Team, you will deliver Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, you’ll play a key role in providing Tier 2 desktop support, ensuring seamless hardware and software functionality, and resolving technical issues with outstanding customer service....
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Desktop Support Officer
vor 2 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDesktop Support Officer – Department of Customer Services, Open Data and Small and Family Business The Desktop Support Officer, part of CITEC’s Modern Workplace Team, delivers Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, the officer provides Tier 2 desktop support, ensuring seamless...
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Sydney Senior Desktop Support – In‑Office 5 Days
vor 3 Wochen
Council of the City of Sydney, Österreich Anton Murray Consulting VollzeitA global investment firm is seeking a Senior Desktop Support Analyst for their Sydney office. This role requires at least 4 years of Desktop Support experience in the financial services sector. Key responsibilities include troubleshooting desktop issues and managing hardware/software installations. Ideal candidates should have strong communication skills and...
