Desktop Support Officer

vor 2 Wochen

City of Brisbane, Österreich Queensland Government Vollzeit

As a member of CITEC’s Modern Workplace Team, you will deliver Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, you’ll play a key role in providing Tier 2 desktop support, ensuring seamless hardware and software functionality, and resolving technical issues with outstanding customer service. Duties and Responsibilities Provide Tier 2 desktop support for external and internal customers as defined in Service Level and Operating Level Agreements. Install, upgrade, and troubleshoot hardware and software systems in a desktop support environment. Provide high quality second level support and resolution. Manage and coordinate projects and service improvement tasks in the Desktop Support Services Team (Modern Workplace). Perform incident management and problem resolution for customer service difficulties, to enable CITEC to meet performance indicators. Display excellent customer service behaviour. May require working out of hours, weekends, and public holidays. The role reports to the Senior IT Support Consultant. Required Skills and Experience Technical expertise in the installation, configuration, operation, and maintenance of personal computers, peripheral devices, and local area networks, including Windows, Microsoft Office, etc., and demonstrated diagnostic and problem resolution skills. Ability to solve problems, make decisions, and innovate to achieve organisational goals. Deliver high quality customer service in an information technology environment. Effective interpersonal and communication skills for liaising and negotiating with customers and suppliers. Meet deadlines, set realistic goals, and establish priorities, individually or in a team environment. Technical Knowledge Required Deployment, configuration and support of Windows 10 & 11. Proficiency in Microsoft Office applications and M365. Management and administration using Microsoft Endpoint Manager (MECM). Experience in Microsoft Intune for device and application management. Administration of users, workstations and security via Microsoft Active Directory and Group Policy. Preferred Experience Hands on experience in supporting Virtual Desktops. Experience in ITSM/ITIL, including change, incident, and problem management using an enterprise ITSM tool such as ServiceNow. Understanding of Queensland Government (or Australian Government) ICT standards, cyber frameworks, and governance requirements is desirable. Applications remain current for 12 months. #J-18808-Ljbffr

  • Desktop Support Officer

    vor 2 Wochen

    City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit

    Desktop Support Officer – Department of Customer Services, Open Data and Small and Family Business The Desktop Support Officer, part of CITEC’s Modern Workplace Team, delivers Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, the officer provides Tier 2 desktop support, ensuring seamless...

  • Desktop Support Officer

    vor 2 Wochen

    City of Brisbane, Österreich Queensland Government Vollzeit

    As a member of CITEC’s Modern Workplace Team, you will deliver Microsoft Windows endpoint and Microsoft 365 management for Queensland Government agencies. Based in Brisbane, you’ll play a key role in providing Tier 2 desktop support, ensuring seamless hardware and software functionality, and resolving technical issues with outstanding customer service....

  • Senior Desktop Support Officer

    Vor 2 Tagen

    City of Brisbane, Österreich Great Southern Bank Vollzeit

    Join to apply for the Senior Desktop Support Officer role at Great Southern Bank As our highly valued Senior Desktop Support Officer based in Brisbane you will lead the technical capability within the Desktop Support Team and play a key role in ensuring Great Southern Bank staff have reliable access to the tools and technologies they need to perform their...

  • Senior Desktop Support Officer

    Vor 2 Tagen

    City of Brisbane, Österreich Credit Union Australia Vollzeit

    As our highly valued Senior Desktop Support Officer based in Brisbane you will lead the technical capability within the Desktop Support Team and play a key role in ensuring Great Southern Bank staff have reliable access to the tools and technologies they need to perform their roles effectively. You will be responsible for the support, maintenance, and asset...

  • Senior Desktop Support Officer

    vor 7 Stunden

    City of Brisbane, Österreich Great Southern Bank Vollzeit

    As our highly valued Senior Desktop Support Officer based in Brisbane you will lead the technical capability within the Desktop Support Team and play a key role in ensuring Great Southern Bank staff have reliable access to the tools and technologies they need to perform their roles effectively. You will be responsible for the support, maintenance, and asset...

  • Desktop Support Officer

    vor 2 Wochen

    City of Melbourne, Österreich Centorrino Technologies Vollzeit

    Desktop Support Officer Centorrino Technologies (CT), a recognized Great Place to Work in 2024, is expanding its Melbourne-based team and seeks a full‑time Desktop Support Officer to provide high‑quality onsite technical support at our customer site in Wyndham Vale. Overview Deliver friendly and knowledgeable support to customers across a range of...

  • Desktop Support

    vor 3 Wochen

    Council of the City of Sydney, Österreich Bell Potter Securities Vollzeit

    Bell Potter Securities Limited is a market leading stockbroking and financial advisory firm that is a part of the listed Bell Financial Group (ASX:BFG). We have a long track record of offering high-quality professional advice to private, corporate and institutional investors across Australia. We are currently seeking to recruit a recent graduate for a...

  • Desktop Support Officer

    vor 3 Wochen

    Townsville City, Österreich Axiom Technologies Vollzeit

    Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call...

  • Desktop Support Analyst

    vor 3 Wochen

    City of Melbourne, Österreich Talent International Vollzeit

    6-12 month ongoing contract with the view to extend Conveniently located in CBD (5 days' in the office) Join a high performing team within the utility domain We currently have an exciting opportunity for an experienced Desktop Support Analyst to join this leading utility company. The successful candidate will be responsible for the ongoing systems...

  • Snr Desktop Support Analyst

    vor 3 Wochen

    Council of the City of Sydney, Österreich Anton Murray Consulting Vollzeit

    Our client is a global investment firm seeking a Snr Desktop Support Analyst to be based in their Sydney office . This is a well‑paid position requiring the applicant to be working in‑office 5‑days per week in support of the Sydney team. Ideally you will have a minimum of 4 years financial services IT Desktop experience in Australia. This position is...