Account Manager

Account Manager - Melbourne Telstra is an iconic Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. We are looking for an Account Manager based in TBTC Melbourne City. The role is permanent, full‑time, on‑site. What we offer Performance‑related pay Access to thousands of learning programs so you can level‑up Global presence across 22 countries; opportunities to work where we do business Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop, mobile phone and plan paid for) About the team Telstra Business Technology Centers (TBTC) provides IT and business support to Telstra's business customers. TBTC offers Communications and ICT solutions to small and medium business customers, delivering professional services that help them integrate tailored tech solutions. FY26 is the year of growth, and our focus is on four pillars: brilliant people and partnerships, customer obsession, responsible growth and returns, and excellence in service delivery. About the role As an Account Manager , you will use your excellent customer service skills to manage relationships, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio. Responsibilities Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives. Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support retention and growth of customer portfolios. Manage inbound/outbound sales and service contracts, explore sales opportunities, respond to queries and escalating complaints and leads to more experienced team members, ensuring timely remediation and positive customer experiences. Collaborate authentically with peers, team members and key stakeholders across the TBTC channel to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) and exceptional customer data quality. Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. Required skills and experience Extensive experience in Inside Sales and Customer Relationship Management (CRM). Proven track record in account management, with the ability to build and maintain strong client relationships. Excellent communication and presentation skills; ability to present to executives or willingness to learn. Strategic thinking with the ability to adapt to change. Ability to make an impact on TBTC performance and team engagement and culture. Demonstrated commitment to relationship building and working in partnership with key stakeholders (desirable). Preferred but not essential skills Understanding of the business plus and Telstra SMB customer base. Understanding of day‑to‑day operations and what to expect in a TBTC. Sound knowledge of how channels work and strong understanding of the market. Experience in Cisco & Microsoft products and solutions. Strong expertise in IT networking and cloud‑based phone systems. Seniority level Mid‑Senior level Employment type Full‑time Job function Telecommunications Application instructions Apply by attaching your CV when you apply. As part of your application, you may receive communications from us on (Australia) and +1 (623) 400‑7726 (Philippines and India). We actively seek individuals from diverse backgrounds; we have zero tolerance for harassment. All identified candidates will undergo a background check. If you experience any issues accessing the application or require an alternate format, contact our Talent Acquisition team via the details found at #J-18808-Ljbffr