Student Services Officer

Engineering Institute of Technology – West Perth WA Our Student Services team is growing and so is the impact you can have. Student Services at EIT is still young. We’re building, refining, and levelling up every month. That means your ideas and support will contribute to meaningful change and won’t disappear into a rigid system. Instead, your input will help shape how things work: from processes and SOPs to engagement strategies and even to the way we respond to wellbeing concerns. We’re looking for someone who can balance empathy with administrative efficiency, who enjoys building structure as much as hosting engagement activities, and who isn’t afraid to take responsibility when a student genuinely needs us. If you shy away from responsibility, prefer to avoid challenging conversations, or only enjoy the “fun bits” of student engagement this won’t be the right role. But if you’re motivated by helping others, enjoy solving problems, thrive on initiative, bring ideas to the table and can bring consistency and care even on the tougher days you’ll thrive with this team. What you’ll do Be the welcoming face of our Perth campus by holding the fort at reception – you’ll greet our students, staff and visitors with warmth and professionalism. Coordinate orientation events, workshops, guest speakers, and propose, plan and execute engagement activities for both on‑campus and online students. Provide empathetic pastoral care, including support for international students navigating culture shock, stress, and wellbeing challenges. Work collaboratively across Admissions, Academics, Marketing and other teams to keep the student journey running smoothly. Support at‑risk students with proactive check‑ins, documentation, and collaboration with the Academic Integrity and Student Success Officer. Maintain accurate records, ensuring compliance with institutional, visa, and policy requirements. Assist with work rights information sessions, resource access, and general student enquiries. Jump into cross‑team projects or initiatives where needed—seeing ad‑hoc tasks as opportunities to make a difference, not interruptions. Collaborate with our national Student Support team to deliver a consistent experience across all campuses and online. What you’ll bring A student‑first mindset. You’ll be warm, culturally sensitive, and able to build trust quickly. Curiosity, resilience, and genuine care for student wellbeing. Initiative: you spot what needs doing, take ownership, and don’t wait for someone to hand you the “how.” Reliability and follow‑through especially when students depend on you. Flexibility and comfort with shifting priorities in a fast‑moving environment. The ability to stay calm and solution‑focused during high‑stakes or emotionally challenging situations. Experience & Skills At least 2 years in student services or a similar student support role. Experience supporting international and/or online students is highly regarded. Strong organisational and time‑management skills. Tech‑confident, with experience in Microsoft Office and any LMS (Moodle experience is a bonus). Creative and resilient you’re willing to try new engagement ideas, learn from what doesn’t work, and keep improving. A background or exposure to supporting mental health will be a huge bonus in this role. About EIT The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry‑driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on‑campus delivery methodology. With offices in Australia, UK, USA, and South Africa and an ever‑growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafés. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations. Why Join Us? Work‑Life Balance : We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education. Professional Growth : As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives. Employee Wellbeing : Your wellbeing matters to us. That’s why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training. Inclusive Culture : At EIT, diversity, equity, and inclusion (DE&I) aren’t just buzzwords – they’re integral to who we are. We’re proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less‑privileged and under‑represented communities, ensuring that everyone has equal access to opportunities for success. End‑of‑Trip Facilities : To support our employees' active lifestyles, we offer end‑of‑trip facilities. Whether you’re cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible. *This is what our current staff have to say about working at EIT: "EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly" "Inclusive, kind, caring, great, lots of opportunities and exciting projects." "I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT." "Open and transparent from top down. Trusting of employees" *Comments are from the 2025 Staff Engagement Survey EIT embraces and values a diverse workforce. We are an equal‑opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes. First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply. #J-18808-Ljbffr