Manager - Renewals Team Americas

Manager - Renewals Team Americas Amadeus – Maitland, New South Wales, Australia The Manager of the Renewals Team is responsible for overseeing a group dedicated to managing customer contract renewals, maximizing retention rates, and driving recurring revenue growth. This leadership role requires a balance of strategic thinking, people management skills, and a customer‑centric approach to ensure clients continue to derive value from the organization’s products and services. The Manager of the Americas Renewals Team will be accountable for managing the day‑to‑day operations for this team, including coaching, training, monitoring and measuring results. In This Role You'll Lead the renewal management process for all subscription‑based products under the team’s scope. Harmonize the renewal process for all Amadeus Hospitality subscription‑based solutions. Become the primary point of contact for renewals within the America’s renewal team. Coordinate major renewals requiring regional coordination. Develop projections and forecasts: use sales data and trends to develop forecasts, actuals and projections. In this aspect, sales analysts may develop reports showing expected new sales and renewals and the potential effects of new strategies to aid in decision‑making. Direct team support and development: support direct reports day‑to‑day, define tasks with the line manager, and track performance. About the Ideal Candidate Education: Bachelor’s degree or equivalent work experience. Prior successful experience working in an operations environment and with sales leadership. Demonstrated success in driving results based on insights provided to sales teams to set sales strategies. Ability to communicate effectively ideas and challenges identified from analysis. Project‑management skills needed to adjust to competing priorities while staying organized and meeting timely deliverables. Minimum of 5 years prior experience in roles such as Operations Analyst or Manager. Previous experience in operations within an analyst role. Hospitality or hotel industry experience (revenue management, e‑commerce, marketing, sales, event management and/or operations); providing services to hotels via a SaaS company. Advanced analytics skills and an understanding of Amadeus products to provide actionable insights to the sales and customer success teams. Advanced skills in Microsoft Office, Salesforce.com, Power BI, Advanced Excel including building macros. Ability to learn and navigate Amadeus internal tools. Strong analytical skills, working with large amounts of data, assessing data sets and identifying patterns and opportunities for improvement. Previous management experience of sales support teams. Advanced projection and forecasting skills to guide investments and monthly budgeting and FTE tracking. Advanced presentation skills to present findings, forecasts and projections to executives and management personnel. Advanced written and verbal communication skills. Minimal travel – 10%. This role is based 100% in office in the Maitland, FL Amadeus office. Working At Amadeus, You Will Find A critical mission and purpose – powering the future of travel. A truly global DNA – people, business and culture worldwide. Great learning opportunities – on‑the‑job training, formal learning and day‑to‑day interactions. A caring environment – fostering a supportive work environment. A complete rewards offer – competitive salary, bonus, equity and benefits. A flexible working model – work wherever and however it works best for you. A diverse and inclusive community – driving innovation and collaboration. A reliable company – trust and reliability as fundamental values. Application Process The application process takes no longer than 10 minutes. Create your candidate profile, upload your Resume/CV and apply today Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make its website accessible to any and all users. If you require accessibility accommodations, contact This contact is for accommodation requests only and cannot be used to inquire about the status of applications. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr